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Our Awards Competition Training Achievements
TQM CONSULTANTS
CO. LIMITED, a well-established consultancy
firm specialized in process improvement, value-adding services and
total quality management, has served thousands of esteemed clients in
different industries in the public and private sectors. It inherits
professionalism, cross-industry-wise exposure, state-of-the-art
methodologies, and provides effective solutions.
TQM and our
consultants have accumulated years of hands-on experience serving as
the External Judge for the Hong Kong Awards for Industry: Quality run
by the Trade & Industry Department of the Government of HKSAR.
In
2002, TQM started to concentrate on providing Consultancy and Training
Support services to help companies improve their operations, prepare
for and achieve various awards and recognitions.
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Biu
Chun Watch Hands & Parts Manufacturers Ltd.
- HK Awards for Industry: Quality 2003
Computer
Product Asia-Pacific Ltd.
- The Governor’s Awards in Productivity and
Quality 1992 (Grand Awards winner)
Fujikon
Industrial Co., Ltd.
- HK Awards for Industry: Export Marketing
2002
Jing
Mei Industrial Ltd.
- HK Awards for Industry: Export Marketing
2002
- HK Awards for Industry: Quality &
Productivity 2005 (Grand Award winner)
Hang
Yick Properties Management Ltd.
- HKMA Award for Excellence in Training 2009
Harper
Engineering (Macau) Ltd.
- Sime Darby Quality Award 2003
Hip
Hing Construction Co., Ltd.
- HK Awards for Industry: Productivity 2002
- HK Awards for Industry: Quality 2002
Sime
Darby Moter Services Ltd.
- Sime Darby Quality Award 2000 (Grand
Award winner)
Well
Born Real Estate Management Limited
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1. Biu Chun Watch Hands & Parts
Manufacturers Limited
Biu Chun Watch Hands & Parts Manufacturers Ltd. was established
in 1985. Her Headquarter is located in Hong Kong with the functions of
Sales & Marketing and other administrative works, while
production is in China. Its target market includes Korea, Taiwan, India
and other countries.
Biu Chun realized that performance assessment by industry standard and
internal benchmark is the important technique to evaluate corporate
performance and conduct self motivation. Therefore, they invited TQM to
provide reference standard, establish quality management system and
provide quality skills training, to improve the system of handling
customer complaints and promote 6S (5S and safety) and enable Biu Chun
to participate the competition of the「2003 Hong Kong Awards for
Industry: Quality Award」.
Project Scope
- Assisted Biu Chun to prepare for
participating in the 2003 Hong Kong Awards for Industry: Quality; and
provided advice on better data analysis, reporting and presentation
- Reviewed the current situation against
the Assessment Criteria of the 2003 Hong Kong Awards for Industry:
Quality
- Benchmarked and improved operations such
as customer relationship management, product development, etc. through
market research and analysis
- Assisted in preparing Submission and
Presentation Materials and rehearsing for the competition
- Provided appropriate training and
internal competitions to improve organizational performance
Achievements
- Achieved the Merit Award in the HK Awards
for Industry: Quality 2003 successfully
- Improved the customer complaints handling
efficiency
- Reduced the defect rate and improved
customer satisfaction
- Increased inventory turnover 50%
- Deployed company strategies through
delivering related training and equipping staffs with quality skills
- Raised staffs commitment and reinforced
“6S” movement successfully
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2. Fujikon Industrial Holdings Limited
Fujikon Industrial Holdings Limited was founded in 1982. It is a leader
in the design, manufacturing, and sale of a wide range of
electro-acoustic products. They are also the first electro-acoustic
manufacturing company listed on the main board of the Hong Kong Stock
Exchange in 2000. Striving for further improvement, Fujikon invited TQM
whose professional consultants have accumulated 6 consecutive years
(1997 – 2002) of hands-on experience serving as the External Judge for
the Hong Kong Awards for Industry: Quality for the Industry / Trade
& Industry Department, to assist it to prepare for
participating in the 2002 Hong Kong Awards for Industry: Productivity
and 2002 HKMA Quality Award.
Project Scope
- Assisted in the participation of HK
Awards for Industry: Export Marketing and Quality
- Reviewed current situation against the
Assessment Criteria of the 2002 Hong Kong Awards for Industry: Export
Marketing and Quality, identify the gap and establish improvement
project
- Recommended Strategies and Methodologies
for preparing, and facilitated work teams to formulate the theme and
organize the relevant information
- Assisted in preparing the Submission and
Presentation Materials
- Assisted in Rehearsing for the
Competition and gave final advice
- Provided appropriate training on
improving the organizational performance
Achievements
- Received the First runner-up of the Hong
Kong Awards for Industry: Quality out of total 28 participants in 2002
- Achieved the Merit of 2002 Hong Kong
Awards for Industry: Export Marketing
- Brushed up data analysis and reporting
skills
- Highlighted major areas for further
improvement
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3. Hang Yick Properties Management Limited
Hang Yick Properties Management Limited has been running for more than
30 years since 1974. It manages more than 160 developments with a total
number of 45,000 units. "Hang Yick" provides comprehensive property
services, emphasizing on customers' need. In order to provide quality
services for its customers, "Hang Yick" invited TQM CONSULTANTS CO.
LIMITED to implement improvement project, to hold more information and
opportunities.
Project Scope
- Carried out an in-depth management system
review program to explore the weaknesses and opportunities in Hang Yick
- Streamlined work flows and eliminated
non-value added activities
- Modified and consolidated existing system
documents according to the optimized work flow
- Located opportunities for using
Information Technology
Achievements
- Measured individual’s performance from
financial, internal, customer and learning & growth
perspectives, using manageable number of Key Performance Indicators
(KPI)
- Retained the good people through
improving internal communications, introducing 360º performance
appraisal system, organizing training for career development,
encouraging teamwork, reviewing the remuneration package and resources
planning, and enhanced Human Resources Management
- Improved Operational Efficiency and
Effectiveness and enhanced Customer Satisfaction
- Established effective channels to collect
complaints and respond and handle them immediately
- Improved general awareness and
problem-solving techniques, enhanced emergency preparedness, and
avoided these problems through the use of electronic newsletters and
gazettes to publicize real cases
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4. Harper Engineering (Macau) Limited
Harper Engineering (Macau) Limited (Harper) registered in 1971, is
wholly owned subsidiary by Sime Darby Motor Group. Harper is an agent
of BMW, Ford, Mitsubishi and Suzuki in Macau, and other special purpose
vehicles, such as: fire engines, rescue/ breathing apparatus vehicles,
ambulance, prisoners transport equipment etc. Harper' aim is to become
Macau's unique best-of-wide integration automobile dealers, to provide
customers with the best quality products and services, in response to
the needs of the community in Macao. Therefore, Harper invited its old
partner TQM to provide preparation work for attending Sime Darby
Quality Award Competition.
Project Scope
- Prepared for participation in the Sime
Darby Quality Award Competition
- Reviewed critically and studied the
requirements and the scope of coverage of the six criteria of SDQA
- Assisted the collection and review of the
current situation of Harper Engineering in the six areas
- Identified the gap between Harper
Engineering’s current situation and the requirements of SDQA in various
areas
- Recommended strategies and methodologies
for rectifying the gap
- Analyzed the relevant data against the
requirements of SDQA
- Recommended on a Reporting and
Presentation Framework
- Prepared the application submission,
subsequent report and presentation for Harper Engineering for the
application of SDQA
Achievements
- SDQA won in top four and attended the
issue of Simedarby Group all over the world
- Established a performance measurement
system for improving the organizational performance and assisting in
the system implementation
- Built up team spirit and enhanced team
efficiency within the company
- Equipped the staff with professional
presentation skills
- Investigated areas for further
improvement to pursue quality excellence
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5. Jing Mei Industrial Limited
Jing Mei Industrial Limited (Jing Mei) is a vertically integrated
surface finishing organization with 40 years’ ODM (Original Design
Manufacturer) and OEM (Original Equipment Manufacturer) experience.
One-stop manufacturing services include product design and development,
mould design and fabrication, plastic injection moulding, surface
finishing to final product assembly (including packaging into trade
display packages). Jing Mei expected to enhance staff moral and improve
its competitive advantage with the help and expertise of TQM.
Project Scope
- Conducted a Corporate Citizenship
Campaign, tailor-made a set of assessment criteria on the condition of
the current situation, toward achieving the company goal and internal
customer satisfaction
- Provided Citizen and Social Morality
Training and established Internal Review Policy and Competition
Incentive Policy
- Facilitated in setting up a method for
measuring achievements of the teams and coached the teams to help them
make the projected progress
- Formed the judging panel and decided on
the marking scheme of the Corporate Citizenship Competition
- Trained up the activity teams on making
presentations on their achievement
- Assisted to arrange the Corporate
Citizenship Competition, participating in the assessment
- Provided an Executive Summary for the
Corporate Citizenship Competition
Achievements
- Enhanced self-discipline, advanced staff
morale, improved working attitudes and team spirits
- Increased productivity and efficiency
- Established a positive and open-minded
corporate culture
- Raised the organizational performance
with the awareness of citizenship, group value, commonweal and social
morality
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6. Hip Hing Construction Company Limited
Hip Hing Construction Company Limited (Hip Hing) is engaged in
providing one-stop construction service. Hip Hing enables to integrate
new knowledge and new technology to accurately cooperate with different
developers, architects, designers, engineers, electronic and mechanical
consultants and land designers' requirements. In 2002, Hip Hing
participated the competition of 2002 Hong Kong Awards for Industry:
Quality with the assistance of TQM.
Project Scope
- Benchmarked current situation against the
Assessment Criteria of the 2002 Hong Kong Awards for Industry:
Quality
- Recommended Strategies and Methodologies
for data collection
- Assisted in preparing the Submission and
Presentation Materials
- Assisted in Rehearsing for the
Competition and gave final advice
- Provided appropriate training on
improving the performance and presentation
Achievements
- Achieved the First runner-up of the Hong
Kong Awards for Industry: Productivity
- Got the Merit of Hong Kong Awards for
Industry: Quality
- Equipped the staff with data analysis and
presentation skills through various training
- Developed indices to measure customer
satisfaction rating and effectiveness of training
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7. Sime Darby Motor Services Company Limited
Sime Darby Motor Services Company Limited is an importer and
distributor of motor vehicles and heavy construction equipment. It is
committed to offer a range of quality brands – including, with
exceptional quality and after sales care to its customers. With diverse
operational experience and an unrivalled business heritage, it is
poised to take a leading position in the global business arena. To
further improve the service level and quality, they invited TQM who has
professional experience in quality and had provided ISO 9001 series
services for them to assist them to prepare Sime Darby Quality Award.
Project Scope
- Conducted preparing for the Sime Darby
Quality Award
- Reviewed the current situation and
established improvement plan and management report system
- Advised on data collection, conducted
presentation and recommended on further improvement areas
- A set of panorama achievement report for
the management system and customer satisfaction was made focusing on
Leadership and Management of Quality, Information and Analysis, Human
Resource, Customers, Process and Organizational Results
Achievements
- Provided a scheme for improving the
organizational performance, pursuing quality excellence and helped to
implement the scheme effectively
- Equipped the staff with professional
presentation skills
- Built up team spirit and enhanced
cooperation efficiency among different departments and teams within the
company
- Investigated and identified areas for
further improvement
- Sime Darby was the first Hong Kong
company to achieve Sime Darby Quality Award
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8. Well Born Real Estate Management Limited
Well Born Real Estate Management Limited (Well Born) is a wholly-owned
subsidiary of Henderson Land Group. Since 1997, Well Born has set
providing high-quality property management service as target, and has
successively achieved ISO 9001:2000 Quality Management System, ISO
14001:1996 Environmental Management System and OHSAS 18001:1999
Occupational Health and Safety Management System certifications
authorized by HKQAA, and upgraded to Integrated Management System (IMS)
in 2004. To pursue continuous innovation and the improvement of service
quality, Well Born invited its long-term partner TQM to assist it to
participate the HKMA Quality Award.
Project Scope
- Conducted gap analysis and identify
improvement rooms against the industry norms, international benchmarks
and the assessment criteria of the HKMA Quality Award
- Benchmarked Well Born’s operational
effectiveness and performance with the performance of previous winners
of the HKMA Quality Award
- Looked into possibilities of operational
improvements in different areas and communicated with Well Born’s
management team on priorities, objectives and needs
- Customized an implementation program
(including training) to meet Well Born’s particular requirements in
relation to its business strategy, organizational structure and
operational modes, and to accomplish business excellence
- Provided training program and practice
coaching
- Provided training program to achieve
business excellence to minimize gaps between company situation and
award criteria
Achievements
- Successfully achieved HKMA Quality Award
- Improved the overall work efficiency and
service quality
- Enhanced staff quality through various
training program
- Improved the quality strategies
effectively and enhanced customer satisfaction
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