A successful organization actively utilizes customer feedbacks & opinions to improve both operations and efficiencies. Numerous corporations have already begun to implement "ISO10002:2004" also known as the "Customer Satisfaction Management System" to manage customer feedbacks as wells as handling client complaints.

TQM is a management consulting and training company that offers one-stop effective solutions to clients, aiming at improvements in productivity, business effectiveness and profitability. Customer satisfaction is our number one concern. The recent implementation of the ISO10002:2004 Customer Satisfaction Management System accords with the current trend in the world. Built upon the foundation of ISO 9001:2000 Quality Management System, ISO10002:2004 has the capability of strengthening the quality management of an enterprise where other existing management systems are deficient by effectively managing and handling customer feedbacks and complaints and eventually build up a customer satisfaction oriented business.

Through hard work and cooperation among our leaders and staffs, we are the first organization in the world to successfully pass the first ISO10002:2004 audit by BSI. Quality management and business process re-engineering are our expertise, and we live by it.