No longer are consumers satisfied with the products and services they are used
to. They want more, and here is where innovation comes in. Companies who cater
for this consumer demand win, and there are Apple Computer Inc. and Google Inc.
After its two-year hiatus, Apple returns to its throne of "Brand with
the most global impact" this year, saying hello again to the market with
its trend-making products like iPod and its 300% new income growth for the year
2004. Being probably the most popular search engine online, Google also celebrates
its triumph of having US$399m net income last year.
What do Apple and Google's stories tell us about making money out of innovation?
On February 24, 2005, Dr. Aaron TONG, Managing Director of TQM Consultants Co
Ltd, shared with HK’s Technology talents at Hong Kong Science and Technology
Park the factors that led to the two icon corporations' successes.
As Dr. TONG suggested, innovation is not only about new ideas, but also time
and people. To ensure that products are titled as "innovative" when
they get into the market, time to market, i.e. starting from the out-of-scratch
design of a product to the time it is released to the consumer market, has to
be short. While innovative ideas come only from human minds, the way corporations
stimulate their people's innovativeness is also the key to success.
During the seminars, Dr. TONG talked about the use of Product Actuation Time
Excellence (PATE) in R&D. Through systematic resources allocation and process
mapping, the PATE approach can be well managed to shorten the cycle time of
R&D and the time to market, as well as maximizing employees’ productivity.
"Innovation is not about wild-guessing," said Dr. TONG, "and
it can be systematically managed to achieve its maximum." Young technology
talents also shared their opinions during the seminars.