The Office is a progressive and forward-looking customs function, committing itself to provide excellent service to the customers. TQM Consultants Co Ltd is proud to be invited as the Office’s partner on its journey to excellence.

TQM assisted the Office in the design and implementation of a tailor-made quality management system in accordance with ISO9001:2000. The project covers the establishment of their own policy, the set up of a customer feedback system, and the standardization of practices for project management.

The Office’s achievements went well beyond the certification. Their awareness on customer requirements increases, the monitoring of performance is improved, and internal communication of problems and achievement is enhanced.

Representing the Office, Ms. Alice LEUNG, Senior Superintendent, received the ISO9001:2000 Certificate from the representative of the BSI Group, the certification body. Being the consultant, TQM was also invited to the reception and the sharing of their joy and pride.