Case Sharing
CATHAY PACIFIC SERVICES LTD (CPSL)
Sustain Competitiveness via Deploying LEAN 6 Sigma
Industry: Air Cargo Service
Service: LEAN 6 Sigma training & Project Coaching
CPSL Plans take a progressive approach to implement and deploy LEAN 6 Sigma in a 3-Year timeframe, mapped out in 3 distinct phases along the years. CPSL invited TQM to design and deliver a LEAN 6 Sigma Training & Project Coaching for their staff of Call centre.
Project Scope
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Customized and Tailor the LEAN 6 Sigma Training materials to suit CPSL’s needs
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Delivered LEAN 6 Sigma Tools Training
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Coached CPSL’s team on various projects
Achievements
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Acquired fundamental knowledge and techniques of LEAN 6 Sigma
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Learned LEAN 6 Sigma through Practicing in Pilot Projects
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Built momentum for LEAN 6 Sigma Programme
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Accomplished projects with annual savings HK$2.7 million / year
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Developed preliminary templates and work practices of LEAN 6 Sigma in CPSL
Copyright © 2018 TQM
5S/6S Consultancy Service
Efficient Work Space
TQM has hands-on experience in 5S/6S state-of-the-art applications to achieve impressive and sustainable improvements. We also focus on nurturing, developing and sustaining 5S/6S culture across all organization levels.
WHAT DO WE DO?
5S/6S Gap Analysis & Management Improvement Implementation Coaching
TQM locates the gap between the current performance and the ideal 5S/6S mode of operation in an organization.
TQM assists further through providing the organization 5S/6S Management Improvement Implementation Coaching.
5S/6S Showcase in a Small Area to Nurture a “Can-do” Culture
TQM runs a 5S/6S Pilot Program to facilitate and motivate the selected members of the organization to diagnose the root causes of the gaps and identify feasible solutions.
A Model for the 5S/6S “Can-do” culture to nurture can be disseminated to all colleagues through sharing sessions.
Structuralize 5S/6S Management System and Develop the 5S/6S Culture
In order to ensure continuous success in 5S/6S Improvement, TQM helps to establish 6S Management Structure.
5S/6S Training Programme
TQM tailor-makes and delivers training courses for achievement of the ideal 5S/6S mode of operation in an organization and for continuous improvement
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Some of the topics include:
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5S/6S Basics & Principles
The Dirty Dozen (formulated by Federal Aviation Administration
LEAN Workflow Design to eliminate the Source of “Dirty”/ Contamination
The Germany Way to Control the Source (源頭控制: 德國流整理術)
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5S/6S Operations Design:
Ergonomic Design
Humanised Workplace Design (人性化工作場所設計)
User-Friendly Design
Intuitive Operation
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5S/6S Workplace Design:
Clean Workbench to create more Work Space (整理工作檯及周邊: 創造“工作空間”)
Visual Management in frontline operations
HOSPITAL AUTHORITY
TQM has assited to enrich their professional knowledge on Lean Management and apply it to their daily duties, in order to make the hospital’s day-to-day activities more established
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ELECTRONICS
TQM has provided consultancy for NXP factory to implement Ultimate 6S and assist continuous improvement culture development. Benchmarking visits have been organised for excellent 6S practices (e.g. CLP, Toyota, HAECO, etc.)