Case Sharing
CATHAY PACIFIC SERVICES LTD (CPSL)
Sustain Competitiveness via Deploying LEAN 6 Sigma
Industry: Air Cargo Service
Service: LEAN 6 Sigma training & Project Coaching
CPSL Plans take a progressive approach to implement and deploy LEAN 6 Sigma in a 3-Year timeframe, mapped out in 3 distinct phases along the years. CPSL invited TQM to design and deliver a LEAN 6 Sigma Training & Project Coaching for their staff of Call centre.
Project Scope
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Customized and Tailor the LEAN 6 Sigma Training materials to suit CPSL’s needs
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Delivered LEAN 6 Sigma Tools Training
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Coached CPSL’s team on various projects
Achievements
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Acquired fundamental knowledge and techniques of LEAN 6 Sigma
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Learned LEAN 6 Sigma through Practicing in Pilot Projects
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Built momentum for LEAN 6 Sigma Programme
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Accomplished projects with annual savings HK$2.7 million / year
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Developed preliminary templates and work practices of LEAN 6 Sigma in CPSL
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案例分享
AC尼爾森（中國）有限公司
壓縮60%前綫工作周期時間
行業: 企業服務、展覽與公共關係服務
服務: 精益六西格瑪/ 流程改善
AC尼爾森 (中國) 有限公司(AC 尼爾森)爲知名市場調查和分析服務企業。
AC 尼爾森邀請TQM協助壓縮工作周期時間、同時提高效率及質量。
項目範圍
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分析市場調研工作中可改善和壓縮時間的流程
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制定改善方案和表現評估機制來確保工作質量
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以激勵機制鼓勵員工采用改善的流程提高效率
成果
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提高了調查問卷的完成效率
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增加了實地問卷調查工作透明度及可追溯性
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利用新的工作流程縮短了60%訪問調查時間
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降低了AC尼爾森50%的運營成本
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根據訪問員業績衡量分工，消除低效員工壓力來避免調研延誤