Case Sharing
Air Macau Company Limited
Improve Process Quality for International Transport Hub
Industry: Transport and Logistics
Service: ISO/ SHE/ Management System
TQM principal consultant with Air Macau top management at ISO9001 Certificate Award Ceremony
Air Macau is based in China’s southern gateway – Macau. To integrate better the different functions of its department and improve service quality, Air Macau invites TQM to implement ISO 9001 Quality Management (QMS) and Safe Management Training.
Project Scope
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Review existing QMS to identify gaps between current practices and “should-be” practices
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Tailor-made and implement an ISO 9001 QMS for Air Macau in the most effective way
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Conduct awareness training courses for staff to ensure smooth implementation of QMS
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Provide coaching sessions to train staff as internal auditors
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Organize regular working group meetings to drive the project, review progress and resolve problems
Achievements
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Generated a system review report and identified key processes
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Reviewed and updated QMS documents & procedure manuals
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Implemented changes in Air Macau’s existing QMS to comply with ISO 9001 standards and obtain ISO 9001 certification
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Trained internal auditors and assisted in internal auditing