Flying Plane

Air Macau Company Limited

Improve Process Quality for International Transport Hub

Industry: Transport and Logistics Service: ISO/ SHE/ Management System

Air Macau is based in China’s southern gateway – Macau. To integrate better the different functions of its department and improve service quality, Air Macau invites TQM to implement ISO 9001 Quality Management (QMS) and Safe Management Training.

Project Scope

  • Review existing QMS to identify gaps between current practices and  “should-be” practices

  • Tailor-made and implement an ISO 9001 QMS for Air Macau in the most effective way

  • Conduct awareness training courses for staff to ensure smooth implementation of QMS

  • Provide coaching sessions to train staff as internal auditors

  • Organize regular working group meetings to drive the project, review  progress and resolve  problems



  • Generated a system review report and identified key processes

  • Reviewed and updated QMS documents & procedure manuals

  • Implemented changes in Air Macau’s existing QMS to comply with ISO 9001 standards and obtain ISO 9001 certification

  • Trained internal auditors and assisted in internal auditing

air macau ISO9001.jpg

TQM's DIrector, Ir Dr Aaron TONG (Left) and Air Macau top management at ISO9001 Certificate Award Ceremony

More on...

Process Improvement

Supply Chain Management

Management System

Energy Efficiency