Improve Process Quality for International Transport Hub

Industry: Transport and Logistics Service: ISO/ SHE/ Management System

Air Macau is based in China’s southern gateway – Macau. To integrate better the different functions of its department and improve service quality, Air Macau invites TQM to implement ISO 9001 Quality Management (QMS) and Safe Management Training.

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Project Scope

• Review existing QMS to identify gaps between current practices and  “should-be” practices

• Tailor-made and implement an ISO 9001 QMS for Air Macau in the most effective way

• Conduct awareness training courses for staff to ensure smooth implementation of QMS

• Provide coaching sessions to train staff as internal auditors

• Organize regular working group meetings to drive the project, review  progress and resolve  problems

Achievements

• Generated a system review report and identified key processes

• Reviewed and updated QMS documents & procedure manuals

• Implemented changes in Air Macau’s existing QMS to comply with ISO 9001 standards and obtain ISO 9001 certification

• Trained internal auditors and assisted in internal auditing

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TQM's DIrector, Ir Dr Aaron TONG (Left) and Air Macau top management at ISO9001 Certificate Award Ceremony

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