Case Sharing
CATHAY PACIFIC SERVICES LTD (CPSL)
Sustain Competitiveness via Deploying LEAN 6 Sigma
Industry: Air Cargo Service
Service: LEAN 6 Sigma training & Project Coaching
CPSL Plans take a progressive approach to implement and deploy LEAN 6 Sigma in a 3-Year timeframe, mapped out in 3 distinct phases along the years. CPSL invited TQM to design and deliver a LEAN 6 Sigma Training & Project Coaching for their staff of Call centre.
Project Scope
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Customized and Tailor the LEAN 6 Sigma Training materials to suit CPSL’s needs
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Delivered LEAN 6 Sigma Tools Training
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Coached CPSL’s team on various projects
Achievements
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Acquired fundamental knowledge and techniques of LEAN 6 Sigma
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Learned LEAN 6 Sigma through Practicing in Pilot Projects
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Built momentum for LEAN 6 Sigma Programme
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Accomplished projects with annual savings HK$2.7 million / year
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Developed preliminary templates and work practices of LEAN 6 Sigma in CPSL
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Case Sharing
Biu Chun Watch Hands & Parts Manufacturers Limited
Winning Award and Satisfying Customers
Industry: Jewellery, Watches & Accessories
Service: Award & Assessment
Biu Chun Watch Hands & Parts Manufacturers Ltd. (Biu Chun) was established in 1985. Biu Chun realized that performance assessment through comparison to industry standards and internal benchmarking are important to evaluate corporate performance and increase staff’s motivation. TQM was invited to provide reference standards, establish quality management system and provide trainings to improve the system of handling customer complaints and promote 6S.
Project Scope
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Prepare for participating in HK Awards for Industry: Quality 2003
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Provide advice on better data analysis, reporting and presentation
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Benchmark and improve operations (customer relationship management, R&D, etc.) with market research and analysis
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Provide training and internal competitions to improve organizational performance
Achievements
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Achieved Merit Award in HK Awards for Industry: Quality 2003
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Improved the efficiency in handling customer complaints
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Reduced defect rate and improved customer satisfaction
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Increased inventory tSurnover 50%
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Deployed company strategy by equipping staff with quality skills
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Raised staffs’ commitment and reinforced "6S" movement