Case Sharing
CATHAY PACIFIC SERVICES LTD (CPSL)
Sustain Competitiveness via Deploying LEAN 6 Sigma
Industry: Air Cargo Service
Service: LEAN 6 Sigma training & Project Coaching
CPSL Plans take a progressive approach to implement and deploy LEAN 6 Sigma in a 3-Year timeframe, mapped out in 3 distinct phases along the years. CPSL invited TQM to design and deliver a LEAN 6 Sigma Training & Project Coaching for their staff of Call centre.
Project Scope
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Customized and Tailor the LEAN 6 Sigma Training materials to suit CPSL’s needs
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Delivered LEAN 6 Sigma Tools Training
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Coached CPSL’s team on various projects
Achievements
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Acquired fundamental knowledge and techniques of LEAN 6 Sigma
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Learned LEAN 6 Sigma through Practicing in Pilot Projects
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Built momentum for LEAN 6 Sigma Programme
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Accomplished projects with annual savings HK$2.7 million / year
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Developed preliminary templates and work practices of LEAN 6 Sigma in CPSL
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Business Process Improvement
Drive resiliency, agility and predictability
FASTER►
BETTER►
SAVE MORE
Business Process Improvement (BPI) leads to quality improvements, service enhancements, cost reductions, and productivity increases of a business activity or process.
Many companies embark on a BPI program in an effort to improve their operational performance and drive competitive advantage in the marketplace.
TQM has expertise and experience in Business Process Management and Improvement training, coaching and consultancy services. We are capable of using LEAN and 6-sigma Tools for improving all business processes from top management to frontline operation. We enable enterprises to survive through hard times and assist them to excel in their business fields.
Typical Achievement
Our approach to Business Process Improvement delivers business value by creating a sustainable framework for improvement while establishing momentum for process excellence across the enterprise.
Service Overview
Methodologies
While often associated exclusively with LEAN and Six Sigma tools, TQM leverages DMAIC (Define, Measure, Analyze, Improve, Control) as the underlying business process improvement methodology. DMAIC is a proven, data-driven methodology. It can be scaled according to the scope and depth of your process improvement program.
6-Sigma
LEAN
Subtractive QA
Award-winning Breakthrough methodology enabling multi-dimensional improvement with NO COST
PUBLIC SECTOR
6 Lean Projects were conducted and resulted in immediate improvement in the selected operational process. The achievement from the projects has inspired and cultivated improvement culture in HA.
LOGISTICS
Our LEAN 6-Sigma Training and Project coaching supporteed CPSL in its LEAN 6 Sigma implementation in a 3-year timeframe. CPSL's team has practised LEAN 6 Sigma in Pilot Projects and accomplished with flying colour, i.e. anuual savings of HK$ 2.7 Million.