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Business Process Improvement

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Business Process Improvement (BPI) leads to quality improvements, service enhancements, cost reductions, and productivity increases of business activity or process.

 

Many companies have begun to implement a BPI program in an effort to improve their operational performance and drive competitive advantage in the marketplace.

TQM has expertise and experience in Business Process Management and Improvement training, coaching and consultancy services. We are capable of using LEAN and 6-sigma Tools to improve all business processes from top management to frontline operation, enabling enterprises to survive through hard times and assist them to excel in their respective business fields.

 

Typical Achievement

Our approach to Business Process Improvement delivers business value by creating a sustainable framework for improvement while establishing momentum for process excellence across the enterprise.

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Workflow Optimisation

Cost Optimisation

High Efficiency

Customer Satisfaction

70% of respondents agreed our programme

improves customer experience

Streamline Business Processes to reduce cycle time by >50%

Increase Cost Saving by

>30% per annum

Increase >60% efficiency

to enable better
cross-departmental collaboration using LEAN and 6-sigma

+50%

+70%

+60%

+30%

 

Methodologies

TQM leverages DMAIC (Define, Measure, Analyze, Improve, Control) as the underlying business process improvement methodology. DMAIC is a proven, data-driven methodology, and can be scaled according to the scope and depth of your process improvement program.

Monitoring

Preparation

Documentation

Standardisation

  • Review existing processes

  • Identify stakeholders

  • Prioritize which processes to standardize

  • Identify people & their practices

  • Document Industry practices

  • Create documentation for implementation

  •  Eliminate points of wastage

  • Improve efficiencies

  • Document and implement procesess 

  • Monitor the processes for efficiency improvements

  • Continuously improve processes based on results

 

Tools

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Processing Time

Processing Time

Processing Time

Processing Time

Step 1

Data

Step 2

Data

Step 3

Step 4

Data

Data

Value Stream Mapping

Analyse Current State Map in terms of identifying barriers to flow and waste

6-Sigma

LEAN

Drives improvements by managing variation and reducing defects within a process

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Continuously improves processes through the elimination of waste

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Subtractive QA

Award-winning Breakthrough methodology enabling multi-dimensional improvement with NO COST

 

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Nielsen-Ratings-2020-e1598985830925_edit

World Leading Research Company 

Compressing time by 60%

at Frontline Fieldwork

More on...
 
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