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Business Process Improvement

Drive resiliency, agility and predictability

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Business Process Improvement (BPI) leads to quality improvements, service enhancements, cost reductions, and productivity increases of a business activity or process.

 

Many companies embark on a BPI program in an effort to improve their operational performance and drive competitive advantage in the marketplace.

TQM has expertise and experience in Business Process Management and Improvement training, coaching and consultancy services. We are capable of using LEAN and 6-sigma Tools for improving all business processes from top management to frontline operation. We enable enterprises to survive through hard times and assist them to excel in their business fields.

 

Typical Achievement

 

Our approach to Business Process Improvement delivers business value by creating a sustainable framework for improvement while establishing momentum for process excellence across the enterprise.

Service Overview

Methodologies

While often associated exclusively with LEAN and Six Sigma tools, TQM leverages DMAIC (Define, Measure, Analyze, Improve, Control) as the underlying business process improvement methodology. DMAIC is a proven, data-driven methodology. It can be scaled according to the scope and depth of your process improvement program.

6-Sigma

LEAN

Drives improvements by managing variation and reducing defects within a process

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Continuously improves processes through the elimination of waste

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Subtractive QA

Award-winning Breakthrough methodology enabling multi-dimensional improvement with NO COST

 

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PUBLIC SECTOR

6 Lean Projects were conducted and resulted in immediate improvement in the selected operational process. The achievement from the projects has inspired and cultivated improvement culture in HA. 

LOGISTICS

Our LEAN 6-Sigma Training and Project coaching supporteed CPSL in its LEAN 6 Sigma implementation in a 3-year timeframe.  CPSL's team has practised LEAN 6 Sigma in Pilot Projects and accomplished with flying colour, i.e. anuual savings of HK$ 2.7 Million. 

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