Business Process Improvement
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Business Process Improvement (BPI) leads to quality improvements, service enhancements, cost reductions, and productivity increases of business activity or process.
Many companies have begun to implement a BPI program in an effort to improve their operational performance and drive competitive advantage in the marketplace.
TQM has expertise and experience in Business Process Management and Improvement training, coaching and consultancy services. We are capable of using LEAN and 6-sigma Tools to improve all business processes from top management to frontline operation, enabling enterprises to survive through hard times and assist them to excel in their respective business fields.
Typical Achievement
Our approach to Business Process Improvement delivers business value by creating a sustainable framework for improvement while establishing momentum for process excellence across the enterprise.
Workflow Optimisation
Cost Optimisation
High Efficiency
Customer Satisfaction
70% of respondents agreed our programme
improves customer experience
Streamline Business Processes to reduce cycle time by >50%
Increase Cost Saving by
>30% per annum
Increase >60% efficiency
to enable better
cross-departmental collaboration using LEAN and 6-sigma
+50%
+70%
+60%
+30%
Methodologies
TQM leverages DMAIC (Define, Measure, Analyze, Improve, Control) as the underlying business process improvement methodology. DMAIC is a proven, data-driven methodology, and can be scaled according to the scope and depth of your process improvement program.
Monitoring
Preparation
Documentation
Standardisation
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Review existing processes
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Identify stakeholders
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Prioritize which processes to standardize
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Identify people & their practices
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Document Industry practices
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Create documentation for implementation
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Eliminate points of wastage
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Improve efficiencies
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Document and implement procesess
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Monitor the processes for efficiency improvements
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Continuously improve processes based on results
Tools
Wait
Wait
Wait
Wait
Processing Time
Processing Time
Processing Time
Processing Time
Step 1
Data
Step 2
Data
Step 3
Step 4
Data
Data
Value Stream Mapping
Analyse Current State Map in terms of identifying barriers to flow and waste
6-Sigma
LEAN
Subtractive QA
Award-winning Breakthrough methodology enabling multi-dimensional improvement with NO COST
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Process Improvement
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