Business Process Improvement
Business Process Improvement (BPI) leads to quality improvements, service enhancements, cost reductions, and productivity increases of business activity or process.
Many companies have begun to implement a BPI program in an effort to improve their operational performance and drive competitive advantage in the marketplace.
TQM has expertise and experience in Business Process Management and Improvement training, coaching and consultancy services. We are capable of using LEAN and 6-sigma Tools to improve all business processes from top management to frontline operation, enabling enterprises to survive through hard times and assist them to excel in their respective business fields.
Our approach to Business Process Improvement delivers business value by creating a sustainable framework for improvement while establishing momentum for process excellence across the enterprise.
70% of respondents agreed our programme
improves customer experience
Streamline Business Processes to reduce cycle time by >50%
Increase Cost Saving by
>30% per annum
Increase >60% efficiency
to enable better
cross-departmental collaboration using LEAN and 6-sigma
TQM leverages DMAIC (Define, Measure, Analyze, Improve, Control) as the underlying business process improvement methodology. DMAIC is a proven, data-driven methodology, and can be scaled according to the scope and depth of your process improvement program.
Review existing processes
Prioritize which processes to standardize
Identify people & their practices
Document Industry practices
Create documentation for implementation
Eliminate points of wastage
Document and implement procesess
Monitor the processes for efficiency improvements
Continuously improve processes based on results
Value Stream Mapping
Analyse Current State Map in terms of identifying barriers to flow and waste
Drives improvements by managing variation and reducing defects within a process
Continuously improves processes through the elimination of waste
Award-winning Breakthrough methodology enabling multi-dimensional improvement with NO COST