Case Sharing
CATHAY PACIFIC SERVICES LTD (CPSL)
Sustain Competitiveness via Deploying LEAN 6 Sigma
Industry: Air Cargo Service
Service: LEAN 6 Sigma training & Project Coaching
CPSL Plans take a progressive approach to implement and deploy LEAN 6 Sigma in a 3-Year timeframe, mapped out in 3 distinct phases along the years. CPSL invited TQM to design and deliver a LEAN 6 Sigma Training & Project Coaching for their staff of Call centre.
Project Scope
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Customized and Tailor the LEAN 6 Sigma Training materials to suit CPSL’s needs
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Delivered LEAN 6 Sigma Tools Training
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Coached CPSL’s team on various projects
Achievements
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Acquired fundamental knowledge and techniques of LEAN 6 Sigma
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Learned LEAN 6 Sigma through Practicing in Pilot Projects
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Built momentum for LEAN 6 Sigma Programme
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Accomplished projects with annual savings HK$2.7 million / year
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Developed preliminary templates and work practices of LEAN 6 Sigma in CPSL
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Case Sharing
C & C Security Printing Company (Hong Kong) Limited
Tripled Efficiency in Supply Chain
Industry: Printing & Paper Product
Service: Supply Chain Management
C & C Security Printing Co., (H.K.) Ltd. (C&C) is one of the leading printers in Hong Kong with its business covering areas such as book printing, commercial printing, security printing, etc. C&C invited TQM for logistics improvement.
Project Scope
Improve by Men-Machine-Materials-Methodologies
Men
Machines/ Materials
Methodologies
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Increase staffs’ motivation, team spirit and commitment
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Organize the Best Deliverymen Campaign
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Redesign size of trolleys & delivery bags to fit operation needs
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Enhance overall delivery efficiency
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Restructure the Scheduling and Planning Processes
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Strengthen offline preparations
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Rearrange & reorganize delivery processes
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Eliminate non-value added activities
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Establish electronic ordering system
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Introduced various management tools, e.g. KPI
Achievements
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Improved 300% efficiency in logistic process &manpower resources
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Increased 100% on-time delivery rate
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Avoided unnecessary errors and cost
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Cultivated continuous improvement culture