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CATHAY PACIFIC SERVICES LTD (CPSL)

Sustain Competitiveness via Deploying LEAN 6 Sigma

Industry: Air Cargo Service

Service: LEAN 6 Sigma training & Project Coaching

CPSL Plans take a progressive approach to implement and deploy LEAN 6 Sigma in a 3-Year timeframe, mapped out in 3 distinct phases along the years. CPSL invited TQM to design and deliver a LEAN 6 Sigma Training & Project Coaching for their staff of Call centre.

Project Scope

  • Customized and Tailor the LEAN 6 Sigma Training materials to suit CPSL’s needs

  • Delivered LEAN 6 Sigma Tools Training

  • Coached CPSL’s team on various projects

Achievements

  • Acquired fundamental knowledge and techniques of LEAN 6 Sigma

  • Learned LEAN 6 Sigma through Practicing in Pilot Projects

  • Built momentum for LEAN 6 Sigma Programme

  • Accomplished projects with annual savings HK$2.7 million / year

  • Developed preliminary templates and work practices of LEAN 6 Sigma in CPSL