Case Sharing
CATHAY PACIFIC SERVICES LTD (CPSL)
Sustain Competitiveness via Deploying LEAN 6 Sigma
Industry: Air Cargo Service
Service: LEAN 6 Sigma training & Project Coaching
CPSL Plans take a progressive approach to implement and deploy LEAN 6 Sigma in a 3-Year timeframe, mapped out in 3 distinct phases along the years. CPSL invited TQM to design and deliver a LEAN 6 Sigma Training & Project Coaching for their staff of Call centre.
Project Scope
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Customized and Tailor the LEAN 6 Sigma Training materials to suit CPSL’s needs
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Delivered LEAN 6 Sigma Tools Training
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Coached CPSL’s team on various projects
Achievements
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Acquired fundamental knowledge and techniques of LEAN 6 Sigma
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Learned LEAN 6 Sigma through Practicing in Pilot Projects
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Built momentum for LEAN 6 Sigma Programme
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Accomplished projects with annual savings HK$2.7 million / year
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Developed preliminary templates and work practices of LEAN 6 Sigma in CPSL
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案例分享
国泰航空服务有限公司(CPSL)
利用精益六西格玛巩固竞争力
行业: 航空货运服务
服务: 精益六西格玛培训与项目辅导
国泰航空服务有限公司(CPSL)计划采取循序渐进的方式在三年内分三个阶段实施和部署精益六西格玛，因此特意邀请TQM为其呼叫中心员工设计和开展精益六西格玛培训以及项目辅导。
项目范围
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度身编订精益六西格玛培训材料，以满足CPSL的真实需求
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开展精益六西格玛工具培训
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辅导CPSL各项目团队
项目成果
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掌握精益六西格玛基本知识与技能
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通过试点专案学习精益六西格玛
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建立精益六西格玛专案声势
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完成项目并每年节省270万港币
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CPSL初步建立精益六西格玛范例和工作方式