Case Sharing 

China Merchants Insurance Company Limited

Simplify Internal Processes for Soaring Productivity

Industry: Banking, Finance and Insurance
Service: LEAN 6 Sigma/ BPI

China Merchants Insurance Company Limited (CMI) is a key state-owned enterprise directly under the Central PRC Government and ranked among the “four major mainland-funded companies”. It provides a wide range of quality insurance services to both commercial and individual clients.

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Project Scope

• Simplify the operational procedures in non-value added activities

• Define an effective workflow for CMI's unique environment

• Provide advice and training to support the improved workflow

• Ensure continual improvement

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Achievements

• Simplified internal processes and substantially enhanced the service quality and productivity of manpower and resources

• Improved quality management/service importance awareness