Case Sharing
CATHAY PACIFIC SERVICES LTD (CPSL)
Sustain Competitiveness via Deploying LEAN 6 Sigma
Industry: Air Cargo Service
Service: LEAN 6 Sigma training & Project Coaching
CPSL Plans take a progressive approach to implement and deploy LEAN 6 Sigma in a 3-Year timeframe, mapped out in 3 distinct phases along the years. CPSL invited TQM to design and deliver a LEAN 6 Sigma Training & Project Coaching for their staff of Call centre.
Project Scope
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Customized and Tailor the LEAN 6 Sigma Training materials to suit CPSL’s needs
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Delivered LEAN 6 Sigma Tools Training
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Coached CPSL’s team on various projects
Achievements
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Acquired fundamental knowledge and techniques of LEAN 6 Sigma
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Learned LEAN 6 Sigma through Practicing in Pilot Projects
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Built momentum for LEAN 6 Sigma Programme
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Accomplished projects with annual savings HK$2.7 million / year
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Developed preliminary templates and work practices of LEAN 6 Sigma in CPSL
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Case Sharing
China Merchants Insurance Company Limited
Simplify Internal Processes for Soaring Productivity
Industry: Banking, Finance and Insurance
Service: LEAN 6 Sigma/ BPI
China Merchants Insurance Company Limited (CMI) is a key state-owned enterprise directly under the Central PRC Government and ranked among the “four major mainland-funded companies”. It provides a wide range of quality insurance services to both commercial and individual clients.
Project Scope
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Simplify the operational procedures in non-value added activities
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Define an effective workflow for CMI's unique environment
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Provide advice and training to support the improved workflow
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Ensure continual improvement
Achievements
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Simplified internal processes and substantially enhanced the service quality and productivity of manpower and resources
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Improved quality management/service importance awareness