Case Sharing
China Merchants Insurance Company Limited
Simplify Internal Processes for Soaring Productivity
Industry: Banking, Finance and Insurance
Service: LEAN 6 Sigma/ BPI
China Merchants Insurance Company Limited (CMI) is a key state-owned enterprise directly under the Central PRC Government and ranked among the “four major mainland-funded companies”. It provides a wide range of quality insurance services to both commercial and individual clients.
Project Scope
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Simplify the operational procedures in non-value added activities
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Define an effective workflow for CMI's unique environment
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Provide advice and training to support the improved workflow
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Ensure continual improvement
Achievements
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Simplified internal processes and substantially enhanced the service quality and productivity of manpower and resources
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Improved quality management/service importance awareness