TQM Consultants Co., Ltd.

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China Merchants Insurance Company Limited

Simplify Internal Processes for Soaring Productivity

Industry: Banking, Finance and Insurance
Service: LEAN 6 Sigma/ BPI

China Merchants Insurance Company Limited (CMI) is a key state-owned enterprise directly under the Central PRC Government and ranked among the “four major mainland-funded companies”. It provides a wide range of quality insurance services to both commercial and individual clients.

Project Scope

  • Simplify the operational procedures in non-value added activities

  • Define an effective workflow for CMI's unique environment

  • Provide advice and training to support the improved workflow

  • Ensure continual improvement

Achievements

  • Simplified internal processes and substantially enhanced the service quality and productivity of manpower and resources

  • Improved quality management/service importance awareness

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