Case Sharing
CATHAY PACIFIC SERVICES LTD (CPSL)
Sustain Competitiveness via Deploying LEAN 6 Sigma
Industry: Air Cargo Service
Service: LEAN 6 Sigma training & Project Coaching
CPSL Plans take a progressive approach to implement and deploy LEAN 6 Sigma in a 3-Year timeframe, mapped out in 3 distinct phases along the years. CPSL invited TQM to design and deliver a LEAN 6 Sigma Training & Project Coaching for their staff of Call centre.
Project Scope
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Customized and Tailor the LEAN 6 Sigma Training materials to suit CPSL’s needs
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Delivered LEAN 6 Sigma Tools Training
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Coached CPSL’s team on various projects
Achievements
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Acquired fundamental knowledge and techniques of LEAN 6 Sigma
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Learned LEAN 6 Sigma through Practicing in Pilot Projects
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Built momentum for LEAN 6 Sigma Programme
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Accomplished projects with annual savings HK$2.7 million / year
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Developed preliminary templates and work practices of LEAN 6 Sigma in CPSL
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Case Sharing
China State Construction Engineering (HK) Limited
Integrating New Technologies for Award-Winning Quality
Industry: Construction, Interior Design and Surveying
Service: Award and Assessment
China State Construction Engineering (HK) Limited (China State) is amongst the largest construction contractors in Hong Kong. In order to achieve 2006 Hong Kong Awards for Industries: Productivity & Quality, it invited TQM which is exterior auditor of this award for 5 years to be its partner.
Project Scope
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Assist to prepare for participating in the 2006 Hong Kong Awards for Industries: Productivity & Quality
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Review the current situation of China State against the assessment criteria
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Provide appropriate advice and training for improving the organizational performance
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Recommend strategies and methodologies, and facilitate the work teams to formulate the theme and organize the relevant information for report submission and presentation
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Provide advice to improve the submission and presentation materials
Achievements
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Built and implemented an integral system that initiated and encouraged the provision of improvement incentives
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Identified and highlighted major areas for further improvements
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Boosted the team spirit to bring synergy and enhanced performance