Standardize Multinational Conglomerate's Management Syst.
Industry: Property Management Service: ISO/ SHE/ Management System
The Chinachem Group is one of the leading Hong Kong-based multi-national conglomerates of land investment and property development. To improve their service level on cleaning, security and E&M, the group invited TQM to implement a management system for its 4 districts.
Assess the workflow and documentation of the 4 districts
Assist on gap analysis and implementation of improvement plan according to international standard
Assist to establish a quality system, design workflow and procedure, and train up all related staff
Standardize the workflow and documentation mechanism
Improve their services including cleaning, security, and E&M services
Assessed workflows and documentations of all 22 sites under 4 districts managed by subsidiaries
Successfully established a standardized management system
Improved their cleaning, security and E&M services
TQM's DIrector, Dr Patricia CHEUNG (Second from the right)