Case Sharing
CATHAY PACIFIC SERVICES LTD (CPSL)
Sustain Competitiveness via Deploying LEAN 6 Sigma
Industry: Air Cargo Service
Service: LEAN 6 Sigma training & Project Coaching
CPSL Plans take a progressive approach to implement and deploy LEAN 6 Sigma in a 3-Year timeframe, mapped out in 3 distinct phases along the years. CPSL invited TQM to design and deliver a LEAN 6 Sigma Training & Project Coaching for their staff of Call centre.
Project Scope
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Customized and Tailor the LEAN 6 Sigma Training materials to suit CPSL’s needs
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Delivered LEAN 6 Sigma Tools Training
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Coached CPSL’s team on various projects
Achievements
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Acquired fundamental knowledge and techniques of LEAN 6 Sigma
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Learned LEAN 6 Sigma through Practicing in Pilot Projects
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Built momentum for LEAN 6 Sigma Programme
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Accomplished projects with annual savings HK$2.7 million / year
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Developed preliminary templates and work practices of LEAN 6 Sigma in CPSL
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Case Sharing
Chinachem Group
Standardize the Multi-national Conglomerate's Management System
Industry: Property Management
Service: ISO/ SHE/ Management System
The Chinachem Group is one of the leading Hong Kong based multi-national conglomerate of land investment and property development. To improve their service level on cleaning, security and E&M, the group invited TQM to implement management system for its 4 districts.
Project Scope
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Assess the workflow and documentation of the 4 districts
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Assist on gap analysis and implementation of improvement plan according to international standard
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Assist to establish quality system, design workflow and procedure, and train up all related staff
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Standardize the workflow and documentation mechanism
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Improve their services including cleaning, security, and E&M services
Achievements
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Assessed workflows and documentations of all 22 sites under 4 districts managed by subsidiaries
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Successfully established a standardized management system
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Improved their cleaning, security and E&M services
