Standardize Multinational Conglomerate's Management Syst.

Industry: Property Management Service: ISO/ SHE/ Management System

The Chinachem Group is one of the leading Hong Kong-based multi-national conglomerates of land investment and property development. To improve their service level on cleaning, security and E&M, the group invited TQM to implement a management system for its 4 districts.

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Project Scope

• Assess the workflow and documentation of the 4 districts

• Assist on gap analysis and implementation of improvement plan according to international standard

• Assist to establish a quality system, design workflow and procedure, and train up all related staff

• Standardize the workflow and documentation mechanism

• Improve their services including cleaning, security, and E&M services

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Achievements

• Assessed workflows and documentations of all 22 sites under 4 districts managed by subsidiaries

• Successfully established a standardized management system

• Improved their cleaning, security and E&M services

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TQM's DIrector, Dr Patricia CHEUNG (Second from the right)

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