Case Sharing
Chinachem Group
Standardize the Multi-national Conglomerate's Management System
Industry: Property Management
Service: ISO/ SHE/ Management System
The Chinachem Group is one of the leading Hong Kong based multi-national conglomerate of land investment and property development. To improve their service level on cleaning, security and E&M, the group invited TQM to implement management system for its 4 districts.
Project Scope
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Assess the workflow and documentation of the 4 districts
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Assist on gap analysis and implementation of improvement plan according to international standard
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Assist to establish quality system, design workflow and procedure, and train up all related staff
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Standardize the workflow and documentation mechanism
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Improve their services including cleaning, security, and E&M services
Achievements
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Assessed workflows and documentations of all 22 sites under 4 districts managed by subsidiaries
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Successfully established a standardized management system
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Improved their cleaning, security and E&M services
