TQM Consultants Co., Ltd.

Case Sharing 

Chinachem Group

Standardize the Multi-national Conglomerate's Management System

Industry: Property Management
Service: ISO/ SHE/ Management System

The Chinachem Group is one of the leading Hong Kong based multi-national conglomerate of land investment and property development. To improve their service level on cleaning, security and E&M, the group invited TQM to implement management system for its 4 districts.

Project Scope

  • Assess the workflow and documentation of the 4 districts

  • Assist on gap analysis and implementation of improvement plan according to international standard

  • Assist to establish quality system, design workflow and procedure, and train up all related staff

  • Standardize the workflow and documentation mechanism

  • Improve their services including cleaning, security, and E&M services

 

Achievements

  • Assessed workflows and documentations of all 22 sites under 4 districts managed by subsidiaries

  • Successfully established a standardized management system

  • Improved their cleaning, security and E&M services

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