Case Sharing 

Chow Sang Sang Jewellery Company Limited



Improved Operation Plan To Make Customers Happy

Industry: Jewellery, Watches & Accessories
Service: LEAN 6 Sigma/ BPI/ Supply Chain Management/ Training

Chow Sang Sang Jewellery Company Limited (Chow Sang Sang) is one of the leading jewellery manufacturers and retailers in the market. To further improve and maintain their quality services, Chow Sang Sang invited TQM to help improve production plan and operation control.

Project Scope

  • Smoothen goods receiving and delivering processes

  • Enhance >30 sub-stores' inventory management and consistency

  • Introduce Pareto Analysis to analyze customer satisfaction

  • Develop service training program to enhance client satisfaction

  • Optimize information flow and redesign tracking system

  • Classify products in shelves/containers to improve warehouse 5S

  • Redesign warehouse's gate and cabinets to ensure Jewelries' security and quality


  • Achieved targets in process effectiveness & efficiency

  • Enhanced customer satisfaction

  • Simplified the workflow by eliminating non-value adding activities

  • Provided technical recommendations with institutions:

    • Improved the hardness of 99.9% Gold

    • Introduced RFID

Chow Sang Sang Holdings International Lt

“…TQM Consultants provided professional, up-to-date advice and help to ensure our specific needs in retailing services were catered to…”