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Cigna International Corporation

Minimizing Risk for Award-Winning Working Environment

Industry: Banking, Finance and Insurance
Service: Award & Assessment

Cigna International Corporation (Cigna) is a Fortune 500 company, and is one of the largest financial and health service providers in the world. To achieve higher recognition, Cigna invited TQM to assist them in participating in Capital Outstanding Enterprise Awards in 2013 and 2014.

Project Scope

  • Define operational risks and provide improvement suggestions

  • Set up precautionary measures

  • Train up executives on improved workflow implementation

Achievements

  • Enabled strategic/structural potential operational risks reduction

  • Achieved better working environment

  • Increased staff productivity

  • Achieved the Capital Outstanding Enterprise Awards – Best Life & Medical Insurance Company