TQM Consultants Co., Ltd.
THE CITY UNIVERSITY OF HONG KONG
Services: ISO Management System
City U Co-operative Education Centre is connected to the City University Hong Kong (City U) and provides Industrial Placement Schemes to students of City U, which mainly includes Industrial Attachment Scheme (IAS) and Co-operative Education Scheme (CES) training. To standardize the practice of IAS and CES, City U Co-operative Education Centre invited TQM to help establish ISO 9001:2000 Quality Management System.
Standardize the IAS and CES practices
Manage customer complaints, provide strategic and constructive feedback and service enhancement
Provide quality training workshop to equip staff with quality control concept and culture
Set up Quality Objectives
Set up web-based customer satisfaction surveys
Achieved ISO 9001:2000 certification
Improved staff awareness of ISO 9001 management system and all the employees became more aware of the importance of quality services
Identified key processes, established measurable objectives and procedures for managing the processes