Case Sharing


Long-Term Partnership with One-Stop Services

Industry: E & M, Engineering and Vehicle Repair Services/Public Sector

Services: Process Improvement, Supplier Management, Management System, Training

CLP, Process Improvement

CLP Power Hong Kong Limited (CLP) is a leading energy investor & operator in Asia-Pacific, with 20,000 MW electricity generating capacity, the world’s highest power supply reliability level of 99.999% and a “Zero Accident” target.

TQM has been providing consulting service to CLPP across all business units for over 550 improvement, management system & training projects since 1998, and has been CLPP’s appointed consultancy agent for its high quality services.

Project Scope

  • Provide series of safety culture development, team building & system trainings

  • Improve internal and suppliers’ operation processes

  • Provide 9001, 14001, 18001, 27001, HOKLAS & PAS55 consultancies

  • Provide QCC Project Judging, Facilitation & facilitator/member training service



  • Established a system to assess supplier productivity, quality & delivery ability

  • Coached on  solution implementation with identified opportunities

  • Enhanced comprehension on ISO/SHE Management Knowledge

  • Became the first PSBG laboratory to obtain HOKLAS accreditation

  • Successfully internalized a positive attitude towards safety

  • Project awarded the Top 10 Achievements of GBG in 2006