Case Sharing
CATHAY PACIFIC SERVICES LTD (CPSL)
Sustain Competitiveness via Deploying LEAN 6 Sigma
Industry: Air Cargo Service
Service: LEAN 6 Sigma training & Project Coaching
CPSL Plans take a progressive approach to implement and deploy LEAN 6 Sigma in a 3-Year timeframe, mapped out in 3 distinct phases along the years. CPSL invited TQM to design and deliver a LEAN 6 Sigma Training & Project Coaching for their staff of Call centre.
Project Scope
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Customized and Tailor the LEAN 6 Sigma Training materials to suit CPSL’s needs
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Delivered LEAN 6 Sigma Tools Training
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Coached CPSL’s team on various projects
Achievements
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Acquired fundamental knowledge and techniques of LEAN 6 Sigma
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Learned LEAN 6 Sigma through Practicing in Pilot Projects
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Built momentum for LEAN 6 Sigma Programme
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Accomplished projects with annual savings HK$2.7 million / year
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Developed preliminary templates and work practices of LEAN 6 Sigma in CPSL
成功經理人系列 - (2) 如何建立個人影響力
課程目標
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學習工作場合溝通的重點、禮儀和技巧
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熟悉如何與上級、客戶和下屬溝通
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瞭解有助于引人入勝的簡報的條件
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提高公共演講技巧，表現得像個沉穩的大將
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在簡報或公開演講期間緩解壓力
課程內容
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工作場合溝通的重點和禮儀
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溝通渠道及其在工作場所的應用
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語言的結構和短語
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語速和音量
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控制情緒，消除壓力
日期
3 February 2021 (Wed), 3 May 2021 (Mon), 18 June 2021 (Fri),10 Aug 2021 (Tue),25 September 2021 (Sat),20 November 2021 (Sat)
時間
9:30am – 5:00pm
費用
HK$1,600 (HKIE會員HK$1,300)
團體折扣 (3人或以上): HK$1,300 /人
培訓地點
優質管理顧問有限公司培訓中心
香港灣仔駱克道301-307號洛克中心11字樓