Case Sharing
CATHAY PACIFIC SERVICES LTD (CPSL)
Sustain Competitiveness via Deploying LEAN 6 Sigma
Industry: Air Cargo Service
Service: LEAN 6 Sigma training & Project Coaching
CPSL Plans take a progressive approach to implement and deploy LEAN 6 Sigma in a 3-Year timeframe, mapped out in 3 distinct phases along the years. CPSL invited TQM to design and deliver a LEAN 6 Sigma Training & Project Coaching for their staff of Call centre.
Project Scope
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Customized and Tailor the LEAN 6 Sigma Training materials to suit CPSL’s needs
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Delivered LEAN 6 Sigma Tools Training
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Coached CPSL’s team on various projects
Achievements
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Acquired fundamental knowledge and techniques of LEAN 6 Sigma
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Learned LEAN 6 Sigma through Practicing in Pilot Projects
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Built momentum for LEAN 6 Sigma Programme
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Accomplished projects with annual savings HK$2.7 million / year
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Developed preliminary templates and work practices of LEAN 6 Sigma in CPSL
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案例分享
香港海關
邁向卓越組織績效
行業: 政府機構/ 法律和紀律機構
服務: ISO/ SHE/ 管理體系
香港海关ISO 9001证书颁证典礼
香港海關通過打擊走私，販運和維護法律，保障消費者權益，保障和便利正當工商業及維護本港貿易的信譽。
爲保持持續、健康發展，香港海關邀請TQM爲整個海關部門提供培訓及品質管理系統顧問服務。
項目範圍
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爲整個部門提供「平衡計分卡‧建立卓越機構表現」管理培訓
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提升海關要員對平衡計分卡于機構表現管理的認識和應用，以配合整體持續改進項目的推行
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製作平衡計分垯本作爲培訓時的舉例說明
成果
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成功實施品質管理系統
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學員在培訓評估中對平衡計分法的意見均爲正面
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學員在回饋中反映對相關培訓的高需求