Photography Exhibition

DRAINAGE SERVICES DEPARTMENT

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Most complex environmental management system in HK
Industry: Government/ Public Utility Services: Environmental Consultancy, QMS, EMS

TQM successfully assisted the Drainage Services Department

  • Developed strategic plans based on the functional characteristics of the Drainage Services Department and various units, and participate in implementation

  • Implemented environmental management projects and related training for the whole agency

  • Conducted a comprehensive review and report on the management performance of each unit (SBU)

  • Conducted employee opinion surveys, promoted the new VMV of the Drainage Services Department and enhanced its corporate image

  • Obtained 6 ISO 9001 certificates and 7 ISO 14001 certificates

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TQM's Principal Consultant, Ir. Dr. Aaron TONG (Left)

Former Director of Drainage Services, Mr. C K WONG (Right)

The Drainage Services Department is responsible for the sewage treatment system of Hong Kong Island, Kowloon, the New Territories and the outlying islands, harbour purification and the provision of flood prevention facilities. To ensure service quality and optimize processes, the Drainage Services Department invited TQM to establish and implement a management system for it.

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