Case Sharing
CATHAY PACIFIC SERVICES LTD (CPSL)
Sustain Competitiveness via Deploying LEAN 6 Sigma
Industry: Air Cargo Service
Service: LEAN 6 Sigma training & Project Coaching
CPSL Plans take a progressive approach to implement and deploy LEAN 6 Sigma in a 3-Year timeframe, mapped out in 3 distinct phases along the years. CPSL invited TQM to design and deliver a LEAN 6 Sigma Training & Project Coaching for their staff of Call centre.
Project Scope
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Customized and Tailor the LEAN 6 Sigma Training materials to suit CPSL’s needs
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Delivered LEAN 6 Sigma Tools Training
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Coached CPSL’s team on various projects
Achievements
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Acquired fundamental knowledge and techniques of LEAN 6 Sigma
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Learned LEAN 6 Sigma through Practicing in Pilot Projects
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Built momentum for LEAN 6 Sigma Programme
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Accomplished projects with annual savings HK$2.7 million / year
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Developed preliminary templates and work practices of LEAN 6 Sigma in CPSL
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案例分享
極大程度上提升員工“職安健”認知
行業: 政府部門
服務:職安健管理
TQM爲政府前綫員工、辦公室職員、文職人員等設計和開展了安全培訓，以提升員工工作安全/ 風險評估、匯報、調查、數據分析等的專業知識和技能，以及工作場所安全管理水平。
項目範圍：
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設計和開展“風險評估”培訓，幫助一綫員工、車間工作人員、文職人員掌握工作相關風險評估知識，並提升相關技能
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設計和開展“事故調查”培訓，幫助辦公室職員掌握事故相關專業知識，並具備相應技能以回報、調查事故，幷針對事故進行數據分析
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設計和開展“職業安全及健康認知”培訓，使其安全和健康委員會(SHC)成員及文職人員認識安全管理對于提升工作場所安全的重要性
成果：
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相關人員牢固掌握所需知識和技能
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極大程度上提升了員工工作場所安全認知
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員工深刻意識到職業安全與健康的重要性