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Harriman Property Management Limited

Achieving IMS (ISO 9001, ISO 14001 & ISO 45001) Certification for Sustainable Business Development and Improvement

Industry: Property Management
Service: IMS Consultancy

Harriman Property Management Limited (Harriman) is a wholly owned subsidiary of Wheelock and Company Limited, Harriman specializing in managing properties of all kinds in Hong Kong including Class A office buildings, luxurious private estates and industrial properties. Dedicated to providing quality management services to its owners and clients, Harriman is well aware that a comprehensive IMS would be essential for their sustainable business development and improvement. Hence, Harriman engaged TQM to assist in accomplishing this important Mission.

Project Scope:

  • Review the existing processes in-depth, and identify all possible areas for improvement

  • Provide suitable training courses

  • Revise operation and procedure manual

  • Align the quality, environmental and health & safety practices and measures with the international standards

 

Achievements:

  • Improved its operational effectiveness, environment & occupational health and safety consciousness & overall customer satisfaction level outstandingly

  • Enabled Harriman better manage its functional activities

  • Harriman could achieve satisfied operating results with less resources systematically

  • Achieved IMS (ISO 9001, ISO 14001 & ISO 45001) Certification