Case Sharing
Harriman Property Management Limited
Achieving IMS (ISO 9001, ISO 14001 & ISO 45001) Certification for Sustainable Business Development and Improvement
Industry: Property Management
Service: IMS Consultancy
Harriman Property Management Limited (Harriman) is a wholly owned subsidiary of Wheelock and Company Limited, Harriman specializing in managing properties of all kinds in Hong Kong including Class A office buildings, luxurious private estates and industrial properties. Dedicated to providing quality management services to its owners and clients, Harriman is well aware that a comprehensive IMS would be essential for their sustainable business development and improvement. Hence, Harriman engaged TQM to assist in accomplishing this important Mission.
Project Scope:
-
Review the existing processes in-depth, and identify all possible areas for improvement
-
Provide suitable training courses
-
Revise operation and procedure manual
-
Align the quality, environmental and health & safety practices and measures with the international standards
Achievements:
-
Improved its operational effectiveness, environment & occupational health and safety consciousness & overall customer satisfaction level outstandingly
-
Enabled Harriman better manage its functional activities
-
Harriman could achieve satisfied operating results with less resources systematically
-
Achieved IMS (ISO 9001, ISO 14001 & ISO 45001) Certification