TQM Consultants Co., Ltd.

Case Sharing


Integrating New Technologies for Award-Winning Quality

Industry: Government/ Public Utility

Services: ISO Management System

Hip Hing Construction Company Limited (Hip Hing) engages in providing one-stop construction services. Hip Hing integrates new knowledge and technologies to cooperate with different developers, architects, engineers and address their requirements. Hip Hing participated the competition of 2002 Hong Kong Awards for Industry: Quality, with TQM’s assistance.

Project Scope

  • Benchmark current situation against the assessment criteria of Hong Kong Awards for Industry: Quality

  • Recommend strategies and methodologies for data collection

  • Assist in preparing the submission and presentation materials

  • Assist in rehearsing for the competition and give final advice

  • Provide appropriate training on improving the performance and presentation



  • Achieved Merit of Hong Kong Awards for Industry: Quality, and

  • First runner-up of Hong Kong Awards for Industry: Productivity

  • Trained staff on data analysis and presentation skills

  • Developed indices for customer satisfaction rating and training effectiveness measurement

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