Case Sharing
Hong Kong Export Credit Insurance Corporation
15% Annual growth After Using TQM Solutions
Industry: Banking, Finance and Insurance
Service: LEAN 6 Sigma/ BPI
Hong Kong Export Credit Insurance Corporation (HKECIC) provides insurance coverage for HK exporters who trade on credit terms with their overseas clients, protecting them against the risks of non-payment for goods delivered or services rendered.
In order to provide high quality service, HKECIC invited TQM to provide process improvement solutions.
Project Scope
-
Define the business improvement potential of HKECIC
-
Benchmark world-class quality service
-
Set measurable performance assessment criteria
-
Determine the baseline and periodical targets
-
Coached all levels of staff to effectively implement improved procedures
-
Ensure continual improvement in operational performance
Achievements
-
Successfully established effective operational workflow
-
Set up feasible quality objectives
-
HKECIC insurance coverage expanded to different sectors including small businesses with a guarantee of maximum HK$40 billion
-
HKECIC has an average of 14.5% annual growth in its insured business over 9 years, reaching HK$102 billion in 2014