Case Sharing 

Huhtamaki Hong Kong Limited

Satisifying Customers in 36 Countries

Industry: Printing and Paper Product
Service: Training

Huhtamaki HK Limited (Huhtamaki) is a world leader specializing in consumer packaged product design, manufacturing and sales in 36 countries with more than 15,000 employees.


To enhance customer satisfaction and consolidate market share, Huhtamaki invited TQM to help implement an improvement programme.

Project Scope

  • Conduct initial assessment to identify improvement opportunities and crucial elements with established improvement teams

  • Design and conduct improvement programme for over 200 staff

  • Facilitate the implementation of improvement programmes


  • Shortened the cycle time of major operations

  • Improved working environment via management-for-result culture

  • Enhanced communication among staff

  • Raised internal and external customer satisfaction

  • Accelerated the implementation progress of company policies

  • Enhanced the long term implementation of strategies

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