Review and Revise Workflow to Ensure High Quality

Industry: Education, Research, Consultancy, Auditing and Laboratories Service: ISO/ SHE/ Management System    

Institute for Tourism Studies (IFT) offers degree programmes in a wide range of tourism-related disciplines. It conducts policy level research related to tourism planning and development. IFT intended to conduct an ISO 9001:2015 gap analysis for its Technical and Academic Support Division (SATA) and Campus Services (CS) and TQM provided consultancy services to fulfil the objective.

​

Project Scope

• Review and assess current workflow practices & documentation of SATA and CS against ISO 9001: 2015 requirements

• Conduct interviews with the IFT top management to identify gaps

• Provide a road map with suggestions to comply with the standard

​

Achievements

• Reviewed workflow of SATA & CS and provided suggestions:

  • Keep sufficient documented information for effectiveness

  • Rewrite work procedures to meet standard’s requirements

  • Conduct internal operation training on QMS compliance

  • Conduct preventive actions against nonconforming outputs

• Mapped SATA and CS activities with standard’s requirements

​