Case Sharing
Institute for Tourism Studies
Review and Revise Workflow to Ensure High Quality
Industry: Education, Research, Consultancy, Auditing and Laboratories
Service: ISO/ SHE/ Management System
Institute for Tourism Studies (IFT) offers degree and programmes in a wide range of tourism-related disciplines. It conducts policy level research related to tourism planning and development. IFT intended to conduct an ISO 9001:2015 gap analysis for its Technical and Academic Support Division (SATA) and Campus Services (CS) and TQM provided consultancy services to fulfill the objective.
Project Scope
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Review and assess current workflow practices & documentations of SATA and CS against ISO 9001: 2015 requirements
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Conduct interviews with the IFT top management to identify gaps
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Provide a road map with suggestions to comply with the standard
Achievements
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Reviewed workflow of SATA & CS and provided suggestions:
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Keep sufficient documented information for effectiveness
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Rewrite work procedures to meet standard’s requirements
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Conduct internal operation trainings on QMS compliance
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Conduct preventive actions against nonconforming outputs
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Mapped SATA and CS activities with standard’s requirements