Case Sharing
CATHAY PACIFIC SERVICES LTD (CPSL)
Sustain Competitiveness via Deploying LEAN 6 Sigma
Industry: Air Cargo Service
Service: LEAN 6 Sigma training & Project Coaching
CPSL Plans take a progressive approach to implement and deploy LEAN 6 Sigma in a 3-Year timeframe, mapped out in 3 distinct phases along the years. CPSL invited TQM to design and deliver a LEAN 6 Sigma Training & Project Coaching for their staff of Call centre.
Project Scope
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Customized and Tailor the LEAN 6 Sigma Training materials to suit CPSL’s needs
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Delivered LEAN 6 Sigma Tools Training
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Coached CPSL’s team on various projects
Achievements
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Acquired fundamental knowledge and techniques of LEAN 6 Sigma
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Learned LEAN 6 Sigma through Practicing in Pilot Projects
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Built momentum for LEAN 6 Sigma Programme
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Accomplished projects with annual savings HK$2.7 million / year
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Developed preliminary templates and work practices of LEAN 6 Sigma in CPSL
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Case Sharing
Institute for Tourism Studies
Review and Revise Workflow to Ensure High Quality
Industry: Education, Research, Consultancy, Auditing and Laboratories
Service: ISO/ SHE/ Management System
Institute for Tourism Studies (IFT) offers degree and programmes in a wide range of tourism-related disciplines. It conducts policy level research related to tourism planning and development. IFT intended to conduct an ISO 9001:2015 gap analysis for its Technical and Academic Support Division (SATA) and Campus Services (CS) and TQM provided consultancy services to fulfill the objective.
Project Scope
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Review and assess current workflow practices & documentations of SATA and CS against ISO 9001: 2015 requirements
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Conduct interviews with the IFT top management to identify gaps
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Provide a road map with suggestions to comply with the standard
Achievements
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Reviewed workflow of SATA & CS and provided suggestions:
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Keep sufficient documented information for effectiveness
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Rewrite work procedures to meet standard’s requirements
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Conduct internal operation trainings on QMS compliance
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Conduct preventive actions against nonconforming outputs
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Mapped SATA and CS activities with standard’s requirements