Case Sharing
CATHAY PACIFIC SERVICES LTD (CPSL)
Sustain Competitiveness via Deploying LEAN 6 Sigma
Industry: Air Cargo Service
Service: LEAN 6 Sigma training & Project Coaching
CPSL Plans take a progressive approach to implement and deploy LEAN 6 Sigma in a 3-Year timeframe, mapped out in 3 distinct phases along the years. CPSL invited TQM to design and deliver a LEAN 6 Sigma Training & Project Coaching for their staff of Call centre.
Project Scope
-
Customized and Tailor the LEAN 6 Sigma Training materials to suit CPSL’s needs
-
Delivered LEAN 6 Sigma Tools Training
-
Coached CPSL’s team on various projects
Achievements
-
Acquired fundamental knowledge and techniques of LEAN 6 Sigma
-
Learned LEAN 6 Sigma through Practicing in Pilot Projects
-
Built momentum for LEAN 6 Sigma Programme
-
Accomplished projects with annual savings HK$2.7 million / year
-
Developed preliminary templates and work practices of LEAN 6 Sigma in CPSL
Copyright © 2018 TQM
Case Sharing
The Lands Tribunal
The World’s 1st Judiciary Body to Obtain ISO 9001
Industry: Government/ Legal & Disciplinary
Service: ISO/ SHE/ Management System
The Lands Tribunal is one of the four tribunals under HKSAR Judiciary. With the intention of enhancing its services to better serve the community, Lands Tribunal appointed TQM to provide consultancy advice in implementing an ISO 9001 Quality Management System (QMS).
Project Scope
-
Design, develop, and implement an ISO 9001 QMS
-
Enable staff to understand overall operation & document structure
-
Provide QMS trainings and coaching to the staff
Achievement
-
Established a more efficient and effective operational system
-
Increased awareness of user focus and satisfaction
-
Improved monitoring of users’ waiting time at the counter
-
Increased service level of The Lands Tribunal
-
Became the first judiciary body to obtain ISO 9001 Certification