Case Sharing
CATHAY PACIFIC SERVICES LTD (CPSL)
Sustain Competitiveness via Deploying LEAN 6 Sigma
Industry: Air Cargo Service
Service: LEAN 6 Sigma training & Project Coaching
CPSL Plans take a progressive approach to implement and deploy LEAN 6 Sigma in a 3-Year timeframe, mapped out in 3 distinct phases along the years. CPSL invited TQM to design and deliver a LEAN 6 Sigma Training & Project Coaching for their staff of Call centre.
Project Scope
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Customized and Tailor the LEAN 6 Sigma Training materials to suit CPSL’s needs
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Delivered LEAN 6 Sigma Tools Training
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Coached CPSL’s team on various projects
Achievements
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Acquired fundamental knowledge and techniques of LEAN 6 Sigma
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Learned LEAN 6 Sigma through Practicing in Pilot Projects
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Built momentum for LEAN 6 Sigma Programme
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Accomplished projects with annual savings HK$2.7 million / year
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Developed preliminary templates and work practices of LEAN 6 Sigma in CPSL
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KPI之于成功绩效管理
课程目标
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为部门/团队制定完整的个人KPI
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掌握基本的方法学知识，更好地实现KPI目标，共同实现公司的最终目的和目标
课程内容
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确定影响各部门/职能/职系表现的关键因素。
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对其他公司的KPI进行基准测试，以便找到合适的KPI
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分享、讨论和解决在KPI和衡量KPI方面取得良好成绩的可能的实际问题
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确定一个系统的方法来管理和实现KPI
日期
2 April 2021 (Fri), 10 May 2021 (Mon),18 October 2021 (Mon),29 November 2021 (Mon)
时间
9:30am – 5:00pm
费用
HK$1,600 (HKIE会员HK$1,300 )
团体折扣 (3人或以上): HK$1,300 /人
培训地点
优质管理顾问有限公司培训中心
香港湾仔骆克道301-307号洛克中心11字楼