Case Sharing
CATHAY PACIFIC SERVICES LTD (CPSL)
Sustain Competitiveness via Deploying LEAN 6 Sigma
Industry: Air Cargo Service
Service: LEAN 6 Sigma training & Project Coaching
CPSL Plans take a progressive approach to implement and deploy LEAN 6 Sigma in a 3-Year timeframe, mapped out in 3 distinct phases along the years. CPSL invited TQM to design and deliver a LEAN 6 Sigma Training & Project Coaching for their staff of Call centre.
Project Scope
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Customized and Tailor the LEAN 6 Sigma Training materials to suit CPSL’s needs
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Delivered LEAN 6 Sigma Tools Training
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Coached CPSL’s team on various projects
Achievements
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Acquired fundamental knowledge and techniques of LEAN 6 Sigma
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Learned LEAN 6 Sigma through Practicing in Pilot Projects
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Built momentum for LEAN 6 Sigma Programme
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Accomplished projects with annual savings HK$2.7 million / year
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Developed preliminary templates and work practices of LEAN 6 Sigma in CPSL
Copyright © 2018 TQM
KPI之于成功績效管理
課程目標
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爲部門/團隊制定完整的個人KPI
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掌握基本的方法學知識，更好地實現KPI目標，共同實現公司的最終目的和目標
課程內容
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確定影響各部門/職能/職系表現的關鍵因素。
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對其他公司的KPI進行基準測試，以便找到合適的KPI
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分享、討論和解决在KPI和衡量KPI方面取得良好成績的可能的實際問題
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確定一個系統的方法來管理和實現KPI
日期
2 April 2021 (Fri), 10 May 2021 (Mon),18 October 2021 (Mon),29 November 2021 (Mon)
時間
9:30am – 5:00pm
費用
HK$1,600 (HKIE會員HK$1,300 )
團體折扣 (3人或以上): HK$1,300 /人
培訓地點
優質管理顧問有限公司培訓中心
香港灣仔駱克道301-307號洛克中心11字樓