Kum Shing Construction Company Limited
Staff Mindset Change for Customer Need Awareness
Industry: Construction, Interior Design and Surveying
Kum Shing Construction Co., Ltd (Kum Shing) was founded in 1963. Kum Shing engages in various construction projects, including building construction, civil engineering, etc.
To pursue continuous improvement, enhance customer satisfaction, and become the best contractor, Kum Shing invited TQM to provide service skills training for its staff.
Help staff understand how they can enhance customer satisfaction via direct interaction to stimulate sales and revenue
Equip staff with skills of making customers feel privileged
Teach staff how to manage/exceed customer expectations
Equip staff with techniques of developing a customer-oriented attitude and delivering super service
Equipped staff with practical skills on improving customer service
Equipped staff with techniques to manage customer expectations
Identified and capitalized customer service opportunities
Increased staff’s awareness of customer needs