TQM Consultants Co., Ltd.
Comprehensive Implementation of University’s QMS & EMS
UNIVERSITY OF MACAU
Industry: Education, Research, Consultancy, Auditing and Laboratories
Service: ISO/ SHE/ Management System
The University of Macau (UM) is a public research university located in Macau, being the leading tertiary institution in the city. Originally founded in 1981 as the University of East Asia, 18 years before the transfer of Macau from the Portuguese Republic to the People's Republic of China, the University of Macau is the territory's first modern university, as well as the largest university in terms of faculty size and programmes offered.
In 2014, UM has moved into a new campus that is 20 times larger than the old one, they faced great challenge in managing multiple documents and environmental aspects within the campus. Therefore, the Provision of Administrative Support Service (PASS) of UM invited TQM to assist their development of ISO 9001:2015 Quality Management System (QMS), and ISO 14001:2015 Environmental Management System (EMS).
Design, develop, and implement QMS for 22 units; and EMS for all 33 units of PASS
Provide implementation training and coaching to UM’s staff
Coach UM’s staff as internal auditor, and to perform internal audits
Established system manual for both QMS and EMS
Reviewed and revised UM's existing procedures, work instructions, and provided improvement recommendations
For EMS, reviewed and updated UM's Environmental Aspect Register
Eliminated non-conformities to ISO standards through tight monitoring on any related activities by trained-up staffs