Case Sharing 

Comprehensive Implementation of University’s QMS & EMS


Industry: Education, Research, Consultancy, Auditing and Laboratories

Service: ISO/ SHE/ Management System

University of Macau, QMS, EMS, IS 9001, ISO 14001

The University of Macau (UM) is a public research university located in Macau, being the leading tertiary institution in the city.  Originally founded in 1981 as the University of East Asia, 18 years before the transfer of Macau from the Portuguese Republic to the People's Republic of China, the University of Macau is the territory's first modern university, as well as the largest university in terms of faculty size and programmes offered.


In 2014, UM has moved into a new campus that is 20 times larger than the old one, they faced great challenge in managing multiple documents and environmental aspects within the campus.  Therefore, the Provision of Administrative Support Service (PASS) of UM invited TQM to assist their development of ISO 9001:2015 Quality Management System (QMS), and ISO 14001:2015 Environmental Management System (EMS).

Project Scope

  • Design, develop, and implement QMS for 22 units; and EMS for all 33 units of PASS

  • Provide implementation training and coaching to UM’s staff

  • Coach UM’s staff as internal auditor, and to perform internal audits



  • Established system manual for both QMS and EMS

  • Reviewed and revised UM's existing procedures, work instructions, and provided improvement recommendations

  • For EMS, reviewed and updated UM's Environmental Aspect Register

  • Eliminated non-conformities to ISO standards through tight monitoring on any related activities by trained-up staffs