Sustain Competitiveness via Deploying LEAN 6 Sigma

Industry: Air Cargo Service

Service: LEAN 6 Sigma training & Project Coaching

CPSL Plans take a progressive approach to implement and deploy LEAN 6 Sigma in a 3-Year timeframe, mapped out in 3 distinct phases along the years. CPSL invited TQM to design and deliver a LEAN 6 Sigma Training & Project Coaching for their staff of Call centre.

Project Scope

Customized and Tailor the LEAN 6 Sigma Training materials to suit CPSL’s needs

Delivered LEAN 6 Sigma Tools Training

Coached CPSL’s team on various projects

Achievements

Acquired fundamental knowledge and techniques of LEAN 6 Sigma

Learned LEAN 6 Sigma through Practicing in Pilot Projects

Built momentum for LEAN 6 Sigma Programme

Accomplished projects with annual savings HK$2.7 million / year

Developed preliminary templates and work practices of LEAN 6 Sigma in CPSL

TQM CONSULTANTS CO. LIMITED

Other Service

Staff/ Customer Survey

Corporate Strategy

Analysis and Strategic Plan

Survey

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TQM provides project management services to enable seamless completion in projects involving migration, relocation, layout improvement, automation & mechanization, etc.

Provide best assistance over construction, expansion and relocation projects
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Ensure a safe, hygienic and pleasant production environment for effective outcome
Develop and implement various management systems

TQM establishes effective communicating channels between our clients to various projects stakeholders to achieve successes in projects.

Case Sharing

CATHAY PACIFIC SERVICES LTD (CPSL)