香港虽是弹丸之地，却是卧虎藏龙！尤其在公共服务事业，拥有众多世界标杆的本地企业。
上周(7月20日)，TQM协助深圳市质量强市促进会探访了香港香港中华煤气有限公司（中华煤气）和中华电力有限公司（中华电力）。
不说不知道，一说吓一跳！香港和深圳虽是一河之隔，深圳的朋友在亲临香港后方才得知，对香港企业的低调另眼相看。
中华煤气和中华电力等的综合表现：供应可靠程度、安全程度、环保、服务质量、收费、客户满意等综合指标早已走出国门，已是世界标杆！
大湾区卓越行：参观全球标杆港企
Case Sharing
CATHAY PACIFIC SERVICES LTD (CPSL)
Sustain Competitiveness via Deploying LEAN 6 Sigma
Industry: Air Cargo Service
Service: LEAN 6 Sigma training & Project Coaching
CPSL Plans take a progressive approach to implement and deploy LEAN 6 Sigma in a 3-Year timeframe, mapped out in 3 distinct phases along the years. CPSL invited TQM to design and deliver a LEAN 6 Sigma Training & Project Coaching for their staff of Call centre.
Project Scope
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Customized and Tailor the LEAN 6 Sigma Training materials to suit CPSL’s needs
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Delivered LEAN 6 Sigma Tools Training
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Coached CPSL’s team on various projects
Achievements
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Acquired fundamental knowledge and techniques of LEAN 6 Sigma
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Learned LEAN 6 Sigma through Practicing in Pilot Projects
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Built momentum for LEAN 6 Sigma Programme
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Accomplished projects with annual savings HK$2.7 million / year
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Developed preliminary templates and work practices of LEAN 6 Sigma in CPSL
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