Case Sharing
CATHAY PACIFIC SERVICES LTD (CPSL)
Sustain Competitiveness via Deploying LEAN 6 Sigma
Industry: Air Cargo Service
Service: LEAN 6 Sigma training & Project Coaching
CPSL Plans take a progressive approach to implement and deploy LEAN 6 Sigma in a 3-Year timeframe, mapped out in 3 distinct phases along the years. CPSL invited TQM to design and deliver a LEAN 6 Sigma Training & Project Coaching for their staff of Call centre.
Project Scope
-
Customized and Tailor the LEAN 6 Sigma Training materials to suit CPSL’s needs
-
Delivered LEAN 6 Sigma Tools Training
-
Coached CPSL’s team on various projects
Achievements
-
Acquired fundamental knowledge and techniques of LEAN 6 Sigma
-
Learned LEAN 6 Sigma through Practicing in Pilot Projects
-
Built momentum for LEAN 6 Sigma Programme
-
Accomplished projects with annual savings HK$2.7 million / year
-
Developed preliminary templates and work practices of LEAN 6 Sigma in CPSL
Copyright © 2018 TQM
