On 5th May, 2014, The Hong Kong Institution of Engineers – MIE Division (HKIE – MIE) and Hong Kong Society for Quality (HKSQ) jointly organized LEAN in Non-manufacturing seminar at HKIE in HK Causeway Bay.
Dr. TONG shared his Lean experience in non-manufacturing at this seminar, containing several subjects as below:
•Using process flow, including “Operation flow, information flow & cash flow”
•Difference between “Service and Product” & “7 Muda & Value Added Analysis”
•Case study in TQM Project, including Lean in CSL
•Setup time reduction methodology in fast food industry (e.g. McDonald)
•Ways to reduce the time from 1 hour to 10 minutes of making new contract in telecommunications operators