TQM is an innovative, advanced company and like to try new technology. TQM tried the new Microsoft Surface Tablet immediately after the tablet was established in late 2012. The tablet uses the latest operating system, Windows RT.
Windows RT provides a number of new functions. The application in Windows RT called “contacts” can be able to update synchronously with “calendar”.
However, TQM found that Windows RT could not connect to TQM’s MS Exchange mail. After prolonged follow up, The problem solved by the MS professional technicians finally, but other problem caused.
After Microsoft Surface connected to MS Exchange mail, the contacts in MS Exchange mail cannot synchronize with “Calendar” and “Contacts”. Microsoft claimed that Windows RT does not support this function in MS Exchange.
Facing the competitors like Android, can Microsoft still survive in the technological market?