Case Sharing

CATHAY PACIFIC SERVICES LTD (CPSL)

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Sustain Competitiveness via Deploying LEAN 6 Sigma

Industry: Air Cargo Service

Service: LEAN 6 Sigma training & Project Coaching

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CPSL Plans take a progressive approach to implement and deploy LEAN 6 Sigma in a 3-Year timeframe, mapped out in 3 distinct phases along the years. CPSL invited TQM to design and deliver a LEAN 6 Sigma Training & Project Coaching for their staff of Call centre.

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Project Scope

• Customized and Tailor the LEAN 6 Sigma Training materials to suit CPSL’s needs

• Delivered LEAN 6 Sigma Tools Training

• Coached CPSL’s team on various projects

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Achievements

• Acquired fundamental knowledge and techniques of LEAN 6 Sigma

• Learned LEAN 6 Sigma through Practicing in Pilot Projects

• Built momentum for LEAN 6 Sigma Programme

• Accomplished projects with annual savings HK$2.7 million / year

• Developed preliminary templates and work practices of LEAN 6 Sigma in CPSL