Case Sharing
CATHAY PACIFIC SERVICES LTD (CPSL)
Sustain Competitiveness via Deploying LEAN 6 Sigma
Industry: Air Cargo Service
Service: LEAN 6 Sigma training & Project Coaching
CPSL Plans take a progressive approach to implement and deploy LEAN 6 Sigma in a 3-Year timeframe, mapped out in 3 distinct phases along the years. CPSL invited TQM to design and deliver a LEAN 6 Sigma Training & Project Coaching for their staff of Call centre.
Project Scope
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Customized and Tailor the LEAN 6 Sigma Training materials to suit CPSL’s needs
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Delivered LEAN 6 Sigma Tools Training
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Coached CPSL’s team on various projects
Achievements
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Acquired fundamental knowledge and techniques of LEAN 6 Sigma
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Learned LEAN 6 Sigma through Practicing in Pilot Projects
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Built momentum for LEAN 6 Sigma Programme
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Accomplished projects with annual savings HK$2.7 million / year
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Developed preliminary templates and work practices of LEAN 6 Sigma in CPSL
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Effective Problem Solving and Decision Making
OBJECTIVES
After attending this course, you will be equipped with the skills to:
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Learn how to decide what the problem really is, figure out why it occurs, fix it, and prove the effect of your actions
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Know the steps to organize a problem solving project
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Stimulate the potential of your team members by creating an environment suitable for problem solving
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Remove barriers to problem solving and decision making
PROGRAMME HIGHLIGHTS
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Definition of a problem
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Key problem solving planning activities
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Problem solving methods & techniques
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Individual & team decision making
DATE
1 June 2019
TIME
9:30am – 5:00pm
FEE
HK$1,600 (HK$1,300 for HKIE Member)
Group Discount (for 3 or above): HK$1,300 per person
VENUE
Training Centre of TQM CONSULTANTS CO. LIMITED
11/F Lockhart Centre, 301 – 307 Lockhart Road, Hong Kong