Case Sharing
CATHAY PACIFIC SERVICES LTD (CPSL)
Sustain Competitiveness via Deploying LEAN 6 Sigma
Industry: Air Cargo Service
Service: LEAN 6 Sigma training & Project Coaching
CPSL Plans take a progressive approach to implement and deploy LEAN 6 Sigma in a 3-Year timeframe, mapped out in 3 distinct phases along the years. CPSL invited TQM to design and deliver a LEAN 6 Sigma Training & Project Coaching for their staff of Call centre.
Project Scope
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Customized and Tailor the LEAN 6 Sigma Training materials to suit CPSL’s needs
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Delivered LEAN 6 Sigma Tools Training
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Coached CPSL’s team on various projects
Achievements
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Acquired fundamental knowledge and techniques of LEAN 6 Sigma
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Learned LEAN 6 Sigma through Practicing in Pilot Projects
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Built momentum for LEAN 6 Sigma Programme
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Accomplished projects with annual savings HK$2.7 million / year
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Developed preliminary templates and work practices of LEAN 6 Sigma in CPSL
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Quality Improvement
Improve Quality with LESS Cost
Good quality doesn’t have to mean higher costs—in fact, it often means lower recall and warranty costs as a culture of quality takes hold.
To achieve the right balance, organizations must learn to think about quality systematically. The process of quality improvement is an ongoing and continuous process which at first requires evaluating the performance of systems and processes, so as to determine needed improvements in both functional and operational areas, successful efforts rely on the routine collection and analysis of data.
How to ramp up your quality management?
If you find out that your quality management is not mature enough, you should carefully consider the most appropriate way to advance it. Here’re the proven options to reach higher quality management maturity for you to make the most appropriate choice. Some of them can be implemented relying solely on our in-house QA human resources, others require external QA professionals' involvement.
RESULT GUARANTEED
Efficiency
+60%
Quality
+70%
Savings
+40%
LEAN
6-Sigma
Waste Elimination
Total Quality
Maintenance
Subtractive QA
at LESS COST
SERVICING
Identified opportunities for improvement and time compression in various work processes and enhanced the quality of work by balance of work, and avoided delaying the whole company by eliminating work pressure of low efficient staff.
MANUFACTURING
Designed and supervised the HALT and HASS tests for Supor's electric appliances to identify the critical failures and their root causes, resulting in a 78% reduction in aftesales defective rate.