Business Process Improvement

faster >

better>

SAVE MORE

Business Process Improvement (BPI) leads to quality improvements, service enhancements, cost reductions, and productivity increases of business activity or process. Many companies have begun to implement a BPI program in an effort to improve their operational performance and drive competitive advantage in the marketplace.

TQM has expertise and experience in Business Process Management and Improvement training, coaching and consultancy services. We are capable of using LEAN and 6-sigma Tools to improve all business processes from top management to frontline operation, enabling enterprises to survive through hard times and assist them to excel in their respective business fields.

Typical Achievement

Our approach to Business Process Improvement delivers business value by creating a sustainable framework for improvement while establishing momentum for process excellence across the enterprise.

Workflow Optimisation​

Streamline Business Processes to reduce cycle time by >50%

High Efficiency

Increase >60% efficiency to enable better cross-departmental collaboration using LEAN and 6-sigma

Cost Optimisation

Increase Cost Saving by >30% per annum

Customer Satisfaction​

70% of respondents agreed our programme improves customer experience

Methodologies

TQM leverages DMAIC (Define, Measure, Analyze, Improve, Control) as the underlying business process improvement methodology. DMAIC is a proven, data-driven methodology, and can be scaled according to the scope and depth of your process improvement program.

Preparation
Documentation
Standardisation
Monitoring
  • Identify current practices
  • Identify Stakeholder
  • Create documentation for implementation
  • Review existing processes
  • Identify stakeholders
  • Prioritize which processes to standardize
  • Eliminate points of wastage
  • Improve efficiencies
  • Document and implement procesess
  • Monitor the processes for efficiency improvements
  • Continuously improve processes based on results
Preparation
  • Identify current practices
  • Identify Stakeholder
  • Create documentation for implementation
Standardisation
  • Review existing processes
  • Identify stakeholders
  • Prioritize which processes to standardize
Documentation
  • Eliminate points of wastage
  • Improve efficiencies
  • Document and implement procesess
Monitoring
  • Monitor the processes for efficiency improvements
  • Continuously improve processes based on results

Tools

Value Stream Mapping

Analyse Current State Map in terms of identifying barriers to flow and waste

6-Sigma

Drives improvements by managing variation and reducing defects within a process

LEAN

Continuously improves processes through the elimination of waste

Subtractive QA

Award-winning Breakthrough methodology enabling multi-dimensional improvement with NO COST

World Leading Research Company

Compressing time by 60% at
Frontline Fieldwork