Business Process Improvement

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Business Process Improvement (BPI) leads to quality improvements, service enhancements, cost reductions, and productivity increases of business activity or process. Many companies have begun to implement a BPI program in an effort to improve their operational performance and drive competitive advantage in the marketplace.

TQM has expertise and experience in Business Process Management and Improvement training, coaching and consultancy services. We are capable of using LEAN and 6-sigma Tools to improve all business processes from top management to frontline operation, enabling enterprises to survive through hard times and assist them to excel in their respective business fields.

Typical Achievement

Our approach to Business Process Improvement delivers business value by creating a sustainable framework for improvement while establishing momentum for process excellence across the enterprise.

Workflow Optimisation

Streamline Business Processes to reduce cycle time by >50%

High Efficiency

Increase >60% efficiency to enable better cross-departmental collaboration using LEAN and 6-sigma

Cost Optimisation

Increase Cost Saving by >30% per annum

Customer Satisfaction

70% of respondents agreed our programme improves customer experience

Methodologies

TQM leverages DMAIC (Define, Measure, Analyze, Improve, Control) as the underlying business process improvement methodology. DMAIC is a proven, data-driven methodology, and can be scaled according to the scope and depth of your process improvement program.

Preparation

Documentation

Standardisation

Monitoring

Identify current practices
Identify Stakeholder
Create documentation for implementation

Review existing processes
Identify stakeholders
Prioritize which processes to standardize

Eliminate points of wastage
Improve efficiencies
Document and implement procesess

Monitor the processes for efficiency improvements
Continuously improve processes based on results