Case Sharing
CATHAY PACIFIC SERVICES LTD (CPSL)
Sustain Competitiveness via Deploying LEAN 6 Sigma
Industry: Air Cargo Service
Service: LEAN 6 Sigma training & Project Coaching
CPSL Plans take a progressive approach to implement and deploy LEAN 6 Sigma in a 3-Year timeframe, mapped out in 3 distinct phases along the years. CPSL invited TQM to design and deliver a LEAN 6 Sigma Training & Project Coaching for their staff of Call centre.
Project Scope
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Customized and Tailor the LEAN 6 Sigma Training materials to suit CPSL’s needs
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Delivered LEAN 6 Sigma Tools Training
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Coached CPSL’s team on various projects
Achievements
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Acquired fundamental knowledge and techniques of LEAN 6 Sigma
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Learned LEAN 6 Sigma through Practicing in Pilot Projects
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Built momentum for LEAN 6 Sigma Programme
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Accomplished projects with annual savings HK$2.7 million / year
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Developed preliminary templates and work practices of LEAN 6 Sigma in CPSL
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Case Sharing
Shinhint Group
NPD Cycle 30% Shortened By Redesigned Task Flows
Industry: Electronics and Electrical Appliances
Service: LEAN 6 Sigma/ BPI
Shinhint Group is a leading electro-acoustic ODM/OEM manufacturer in PRC. In order to attain operation-effectiveness and improve her market position, Shinhint Group invited TQM to provide professional consultancy service to optimize the new product development (NPD) for her subsidiary - Tai Sing Industrial Company Limited, including Tai Sing manufacturing factory in Dongguan and R&D Centre in Shenzhen.
Project Scope
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Review and Develop task organization structure, responsibility delegation, monitoring system, and appraisal system
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Conduct mind-set change training for effective organization change and cross-functional team management
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Integrate and streamline KPIs with the recommended performance appraisal system
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Identify gaps between the current and new organization structure
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Recommend and conduct trial-run on an action plan to actuate the task organization structure
Achievements
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Successfully integrated NPD processes under new task organization structure to existing ISO 9001 QMS
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All new NPD projects were able to conform to redesigned flow
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Built up cross-functional teams
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Shorten NPD cycle by 30%