TQM Consultants Co., Ltd.
Case Sharing
S.M.T. ASSEMBLY LIMITED
75% Increase in Customer Satisfaction
Within 4 Months
Industry: Electronics and Electrical Appliances
Service: ISO/ SHE/ Management System
S.M.T. Assembly Limited (S.M.T.) is an Original Equipment Manufacturer (OEM) & Original Design Manufacturer (ODM) of electronic products. S.M.T. currently has the most advanced Japanese SMT production lines, THT plug-in packaging machine, testing assembly line. S.M.T. has formed a PCB assembly processing center with large scale and their customers are distributed throughout Europe & United States.
Facing the keen competition in the international market, SMT needed to improve its management system, therefore, it consulted TQM.
Project Scope
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Introduce "Problem Solving Techniques" such as "7 tools of Quality Control", "Design of Experiment", etc.
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Review all kinds of reports, to identify ways to reduce the quantity while improving the quality
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Diagnose problems, perform root cause analysis, and take follow-up actions
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Strengthen "Visual Control"
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Implement Japanese 5S (Structuralize, Systematize, Sanitize, Standardize and Self-discipline) campaign
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Utilize video camera to perform immediate feedback on the achievements to all involved parties
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Strictly execute the "approved operator system" for key operations
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Restructure employee training programme, simplify and conduct comprehensive “on-the-job training"
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Implement "preventive maintenance system"
Achievements
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Streamlined and reengineered the management system of S.M.T.'s factory in China
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Posted statistical charts which showed the trends on quality, customer satisfaction, etc. in the site of operation for “Visual Control”
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Reduced the customer field reject rate by 75% within 4 months
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Decreased internal QC rejects by over 50%
