Subtractive Quality Assurance

Sustain Competitiveness via Deploying LEAN 6 Sigma

Industry: Air Cargo Service

Service: LEAN 6 Sigma training & Project Coaching

CPSL Plans take a progressive approach to implement and deploy LEAN 6 Sigma in a 3-Year timeframe, mapped out in 3 distinct phases along the years. CPSL invited TQM to design and deliver a LEAN 6 Sigma Training & Project Coaching for their staff of Call centre.

Project Scope

Customized and Tailor the LEAN 6 Sigma Training materials to suit CPSL’s needs

Delivered LEAN 6 Sigma Tools Training

Coached CPSL’s team on various projects

Achievements

Acquired fundamental knowledge and techniques of LEAN 6 Sigma

Learned LEAN 6 Sigma through Practicing in Pilot Projects

Built momentum for LEAN 6 Sigma Programme

Accomplished projects with annual savings HK$2.7 million / year

Developed preliminary templates and work practices of LEAN 6 Sigma in CPSL

LESS=MORE (-QA)

Your Total Solution to Excellence

Subtractive Quality Assurance model broke through the outdated views, providing

The solution to complete project with

less time, less budget and deliver full contents in high quality.

Quality — Cost — Time: they say 'pick any two'

In the traditional thinking, company used to lower product defect rate by using components with higher quality. Therefore, the undivided problem is that the cost will increase so the profit margin will be lower.

Our –QA model is able to maintain the time, quality and cost at the optimal level by resolving the root cause of the critical issue. For decades, it has been widely applied in various industrial and service firms in Hong Kong and mainland China.

Saved ￥100 million/ year while Improving after-sale defect rate by 70% without extra inspection cost or investment.

Case Sharing

CATHAY PACIFIC SERVICES LTD (CPSL)