Survey & Questionnaire
Staff Opinion Survey
We provide customized staff opinion survey services to enable corporates to gain more insights into its staffs' needs and expectations, whether the corporate's leadership and delegation style suits workers and increase their efficiencies, the working atmosphere and exploring other motivation factors that are not aware by the company yet workers are demanding. This can therefore better manage the employment relationships, build loyalty reduce staff turnover.
Customer Satisfaction Survey
Using the same methodology as creating the staff opinion survey, we build channels for corporates to listen to customers' voices and opinions. Not only by looking at those numerical data, we can uncover the reasons of customers choosing both yes and no which area of your products and services are doing well and which need improvements. Hence enhance the scope and quality of service to fulfil customers' anticipation accordingly.
TQM not only provides a set of suitable and appropriate questionnaire but also analyzing the data and result from customer satisfaction and staff opinion survey. We will gather all information and provide customized recommendations related to your company in how to improve and achieve a more satisfying overall performance. This helps with business continuity and further development of your company. TQM as an experienced and professional consultant firm will also provide benchmarking analysis and give further action plans and suggestions as we understand the nature and theory of how the industry works, we can help your company stand out from your competitors.