Case Sharing
CATHAY PACIFIC SERVICES LTD (CPSL)
Sustain Competitiveness via Deploying LEAN 6 Sigma
Industry: Air Cargo Service
Service: LEAN 6 Sigma training & Project Coaching
CPSL Plans take a progressive approach to implement and deploy LEAN 6 Sigma in a 3-Year timeframe, mapped out in 3 distinct phases along the years. CPSL invited TQM to design and deliver a LEAN 6 Sigma Training & Project Coaching for their staff of Call centre.
Project Scope
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Customized and Tailor the LEAN 6 Sigma Training materials to suit CPSL’s needs
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Delivered LEAN 6 Sigma Tools Training
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Coached CPSL’s team on various projects
Achievements
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Acquired fundamental knowledge and techniques of LEAN 6 Sigma
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Learned LEAN 6 Sigma through Practicing in Pilot Projects
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Built momentum for LEAN 6 Sigma Programme
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Accomplished projects with annual savings HK$2.7 million / year
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Developed preliminary templates and work practices of LEAN 6 Sigma in CPSL
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Case Sharing
The Marketing Store Worldwide
30% Productivity Raise In 4 Supplier Factories
Industry: Toys and Children’s Products
Service: LEAN 6 Sigma/ BPI
The Marketing Store Worldwide (TMSW) is a U.S.-funded customer engagement agency specializing in brand building and promotional gifts distribution for multinational corporations including McDonald’s.
TMSW invited TQM to provide Act-N-Achieve LEAN consultancy services to its 4 core suppliers to enhance their capability and product quality.
Project Scope
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Conduct factory capability audits and benchmarking analysis
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Identify areas for improvement
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Provide coaching on improvement solution implementation
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Conduct time and method study
Achievements
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Ergonomically redesigned workstations and workers’ movements
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Redesigned jigs & fixture to enable synchronized operations
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~30% raise in productivity for all 4 of the suppliers