Copyright © 2018 TQM

TQM Consultants Co., Ltd.

Case Sharing 

Toray Industries (Hong Kong) Limited

Streamlined Files by 2/3 IN A GLOBAL SCALE

Industry: Chemical Products
Service: LEAN 6 Sigma/ BPI

Toray Industries (Hong Kong) Limited (Toray) is a comprehensive chemical enterprise. Its wide range of products serve numerous locations in the world market. It has a total of 238 branches across the globe.

 

To make continuous improvement and suite for the industry innovation and market competition, Toray invited TQM to implement process improvement projects.

Project Scope

  • Review general operations of the company's Operations Division and the internal control mechanism of Accounting & Financing Division

  • Identify gaps between the current and expected management approach, analyse root causes and provide feasible improvement solutions

  • Streamline and redesign the process flow of Operations Division

  • Improve information flow effectiveness by avoiding/reducing duplication

 

Achievements

  • Streamlined 70% of the document work

  • Reduced 25% of the document processing time

  • Improved profit margin by better cost and material control