Case Sharing
CATHAY PACIFIC SERVICES LTD (CPSL)
Sustain Competitiveness via Deploying LEAN 6 Sigma
Industry: Air Cargo Service
Service: LEAN 6 Sigma training & Project Coaching
CPSL Plans take a progressive approach to implement and deploy LEAN 6 Sigma in a 3-Year timeframe, mapped out in 3 distinct phases along the years. CPSL invited TQM to design and deliver a LEAN 6 Sigma Training & Project Coaching for their staff of Call centre.
Project Scope
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Customized and Tailor the LEAN 6 Sigma Training materials to suit CPSL’s needs
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Delivered LEAN 6 Sigma Tools Training
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Coached CPSL’s team on various projects
Achievements
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Acquired fundamental knowledge and techniques of LEAN 6 Sigma
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Learned LEAN 6 Sigma through Practicing in Pilot Projects
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Built momentum for LEAN 6 Sigma Programme
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Accomplished projects with annual savings HK$2.7 million / year
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Developed preliminary templates and work practices of LEAN 6 Sigma in CPSL
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Case Sharing
Toray Industries (Hong Kong) Limited
Streamlined Files by 2/3 IN A GLOBAL SCALE
Industry: Chemical Products
Service: LEAN 6 Sigma/ BPI
Toray Industries (Hong Kong) Limited (Toray) is a comprehensive chemical enterprise. Its wide range of products serve numerous locations in the world market. It has a total of 238 branches across the globe.
To make continuous improvement and suite for the industry innovation and market competition, Toray invited TQM to implement process improvement projects.
Project Scope
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Review general operations of the company's Operations Division and the internal control mechanism of Accounting & Financing Division
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Identify gaps between the current and expected management approach, analyse root causes and provide feasible improvement solutions
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Streamline and redesign the process flow of Operations Division
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Improve information flow effectiveness by avoiding/reducing duplication
Achievements
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Streamlined 70% of the document work
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Reduced 25% of the document processing time
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Improved profit margin by better cost and material control