Case Sharing
CATHAY PACIFIC SERVICES LTD (CPSL)
Sustain Competitiveness via Deploying LEAN 6 Sigma
Industry: Air Cargo Service
Service: LEAN 6 Sigma training & Project Coaching
CPSL Plans take a progressive approach to implement and deploy LEAN 6 Sigma in a 3-Year timeframe, mapped out in 3 distinct phases along the years. CPSL invited TQM to design and deliver a LEAN 6 Sigma Training & Project Coaching for their staff of Call centre.
Project Scope
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Customized and Tailor the LEAN 6 Sigma Training materials to suit CPSL’s needs
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Delivered LEAN 6 Sigma Tools Training
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Coached CPSL’s team on various projects
Achievements
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Acquired fundamental knowledge and techniques of LEAN 6 Sigma
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Learned LEAN 6 Sigma through Practicing in Pilot Projects
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Built momentum for LEAN 6 Sigma Programme
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Accomplished projects with annual savings HK$2.7 million / year
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Developed preliminary templates and work practices of LEAN 6 Sigma in CPSL
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Case Sharing
HKSAR Trade and Industry Department
5 Consecutive Years as Judge of Quality Award
Industry: Government/ Corporate Services, Exhibition and PR Services
Service: Award & Assessment
The Trade and Industry Department of the HKSAR Government plays a key role in leading, supporting and facilitating the development of trade and industry in Hong Kong. It is responsible for evaluating and issuing the “Hong Kong Awards for Industry – Quality Award”. It invited TQM to assist and develop the evaluation model and criteria for the award.
Project Scope
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Assist to establish HK Industry Award based on Baldridge Quality Award and Hong Kong industry culture
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Invite quality experts from Hong Kong Polytechnic University and City University to monitor the assessment team
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Provide detailed evaluations on enterprises’ strategic planning and implementation processes
Achievements
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Established the HK Industry Award evaluation model and criteria
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Assessed over 70 companies’ data and sites over the years
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Recommended rooms for improvements for the companies
“Our experience with TQM is one of great satisfaction. TQM has demonstrated a high degree of professionalism, a strong sense of responsibility and dedication.”