Case Sharing
HKSAR Trade and Industry Department
5 Consecutive Years as Judge of Quality Award
Industry: Government/ Corporate Services, Exhibition and PR Services
Service: Award & Assessment
The Trade and Industry Department of the HKSAR Government plays a key role in leading, supporting and facilitating the development of trade and industry in Hong Kong. It is responsible for evaluating and issuing the “Hong Kong Awards for Industry – Quality Award”. It invited TQM to assist and develop the evaluation model and criteria for the award.
Project Scope
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Assist to establish HK Industry Award based on Baldridge Quality Award and Hong Kong industry culture
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Invite quality experts from Hong Kong Polytechnic University and City University to monitor the assessment team
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Provide detailed evaluations on enterprises’ strategic planning and implementation processes
Achievements
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Established the HK Industry Award evaluation model and criteria
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Assessed over 70 companies’ data and sites over the years
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Recommended rooms for improvements for the companies
“Our experience with TQM is one of great satisfaction. TQM has demonstrated a high degree of professionalism, a strong sense of responsibility and dedication.”