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Case Sharing 

HKSAR Trade and Industry Department

5 Consecutive Years as Judge of Quality Award

Industry: Government/ Corporate Services, Exhibition and PR Services
Service: Award & Assessment    

The Trade and Industry Department of the HKSAR Government plays a key role in leading, supporting and facilitating the development of trade and industry in Hong Kong. It is responsible for evaluating and issuing the “Hong Kong Awards for Industry – Quality Award”. It invited TQM to assist and develop the evaluation model and criteria for the award.

Project Scope

  • Assist to establish HK Industry Award based on Baldridge Quality Award and Hong Kong industry culture

  • Invite quality experts from Hong Kong Polytechnic University and City University to monitor the assessment team

  • Provide detailed evaluations on enterprises’ strategic planning and implementation processes

 

Achievements

  • Established the HK Industry Award evaluation model and criteria

  • Assessed over 70 companies’ data and sites over the years

  • Recommended rooms for improvements for the companies

“Our experience with TQM is one of great satisfaction. TQM has demonstrated a high degree of professionalism, a strong sense of responsibility and dedication.”