Case Sharing
CATHAY PACIFIC SERVICES LTD (CPSL)
Sustain Competitiveness via Deploying LEAN 6 Sigma
Industry: Air Cargo Service
Service: LEAN 6 Sigma training & Project Coaching
CPSL Plans take a progressive approach to implement and deploy LEAN 6 Sigma in a 3-Year timeframe, mapped out in 3 distinct phases along the years. CPSL invited TQM to design and deliver a LEAN 6 Sigma Training & Project Coaching for their staff of Call centre.
Project Scope
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Customized and Tailor the LEAN 6 Sigma Training materials to suit CPSL’s needs
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Delivered LEAN 6 Sigma Tools Training
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Coached CPSL’s team on various projects
Achievements
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Acquired fundamental knowledge and techniques of LEAN 6 Sigma
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Learned LEAN 6 Sigma through Practicing in Pilot Projects
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Built momentum for LEAN 6 Sigma Programme
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Accomplished projects with annual savings HK$2.7 million / year
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Developed preliminary templates and work practices of LEAN 6 Sigma in CPSL
案例分享
香港工業貿易署
連續5年擔任
「香港工業獎：品質獎」 的評審
行業: 政府機構/ 企業服務、展覽與公共關係服務
服務: 獎項及評估
工業貿易署對香港的貿易和工業的發展起著領導、支持和推動作用。工業貿易署還負責 「香港工業獎：品質獎 」的評審和頒獎工作。因此，工業貿易署邀請TQM協助制定香港工業獎的評選機制和準則。
項目範圍
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以美國國家質量獎鮑列治獎的評審方式作藍本，加入本地工業文化元素，協助制定香港工業獎的評選機制
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邀請香港理工大學及城巿大學質量專家參與工業獎的評審工作
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對參賽企業的策略規劃及推行過程進行詳細評估
成果
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制定了香港工業獎的評選機制
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爲超過70家公司及機構進行了資料評審和現場審核
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向各參選公司講解他們的强、弱項和改善空間
“Our experience with TQM is one of great satisfaction. TQM has demonstrated a high degree of professionalism, a strong sense of responsibility and dedication.”